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During setup No internet connection

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During setup No internet connection

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
During setup No internet connection
During setup No internet connection
2024-12-01 08:31:58
Model: Deco M4  
Hardware Version: V4
Firmware Version: ?

I changed owner account to my Deco M4 system. When opening with the new TP-Link ID, the Deco App goes through setup and I get message ,when checking on Internet connection, "it looks like the Deco is not properly connected". It was connected to Internet properly before and all my other equipment still is connected to the Internet through Deco wifi. Any solutions?
 

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#1
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3 Reply
Re:During setup No internet connection
2024-12-02 06:54:49

  @JM-Home 

 

Hi, welcome to our community.

It is suggested to follow this guide to confirm. After changing network owner, there is no need to go through the setup process.

How to change the owner account on Deco APP

Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode.
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#2
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Re:During setup No internet connection
2024-12-02 07:04:10

  @Marvin_S 

Marvin, thank you for your reply.

I followed the steps as you mention, but the App automatically sends me to setup when I login with my new TP-Link ID . There is no skip setup possibility.

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#3
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Re:During setup No internet connection
2024-12-04 02:01:31

  @JM-Home 

 

Hi, I am wondering whether you changed the owner successfully or not.

So it is suggested to log into Deco app using your old account and confirm. 

If the network shows properly on app, please try to change account again following the guide above.

If it is the same result or other situations, please feel free to share here with any possible screenshot.

 

 

Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode.
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#4
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