Problem with new E4 (v4) as satellite deco

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Problem with new E4 (v4) as satellite deco

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Problem with new E4 (v4) as satellite deco
Problem with new E4 (v4) as satellite deco
2024-12-08 14:00:27 - last edited 2024-12-08 14:02:34
Model: Deco E4  
Hardware Version: V4
Firmware Version: 1.1.1 Build 20240104 Rel. 55043

Hello,

 

 

So I was waiting to be solved, Problem with new X10 as satellite deco

 

And I thought buying an E4 will fulfill my need, because I had 3 of them already in my Deco Mesh network. But apparently the one I just bought is 

E4 with hardware version 4, and my existing are E4 hardware version 1

 

So the new E4 (version 4) issues:

1. Online but no clients are connected

2. The name become blank / custon when online

3. The timezone is wrong

4. Not showing which Deco is connected to

 

Anyway here's my network setup:

 

Operation Mode: Access Point

Main Deco: X60 (2.0) 1.5.3 Build 20231227 Rel. 62665

 

Complete list:

 

Notice when the newly added E4 "Hallway" is offline , the Show Map icon is visible. But when it's online:

 

 

The Show Map is gone, and the E4 name become Custom.

 

Device name is blank (from web ui of main deco):

 

Timezone is wrong (from web ui of problematic E4):

 

The correct timezone (from web ui of main deco):

 

Current signal source is blank:

 

 

Please help to fix the issue. I had spent 2 additional Deco units (X10 and E4) for nothing!

 

 

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#1
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Re:Problem with new E4 (v4) as satellite deco
2024-12-09 03:01:30

  @armanto 

 

Hi, thanks for sharing question here.

It is not that more Decos will bring better performance.It is sincerely suggested to follow this guide: 
How many Deco units can I add to my Deco mesh network?

 

So you may consider returning the new Deco E4 and take next action after the escalated case is resolved.

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#2
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Re:Problem with new E4 (v4) as satellite deco
2024-12-09 03:32:23 - last edited 2024-12-09 03:38:56

Thank you for the reply.

 

But:

1. In my country Indonesia, is not that simple to refund.

2. In Indonesia the house is built using concrete, the signal is not good in 1 particular room.

3. At this point I don't care about the throughput, I just want my new E4 to work

 

So can I get some technical help on this? Thank you!

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#3
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