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New guests see wifi but can't access / Wife struggles to get wifi when been away from the network

Herman123

a week ago

Posts: 1

Helpful: 1

Solutions: 0

Stories: 0

Registered: 2024-09-30

New guests see wifi but can't access / Wife struggles to get wifi when been away from the network

a week ago

Model: Deco XE75

Hardware Version: V1

Firmware Version: 1.4.3 Build 20240926 Rel. 38336

LAN IP 192.168.68.1

I have a 3-pack hardwired to each other.

New guests can see the wifi network but can't access/don't get connected. The phone shows connected but without Internet.

Also, my wife got a Samsung S23, and with the setting set to Auto Reconnect when she has been away and gets back home, her phone also sees the Wi-Fi, but she struggles to get back onto the Wi-Fi network and has to switch the Wi-Fi on and off many times.

1 Reply

Marvin_S

a week ago

Posts: 2302

Helpful: 166

Solutions: 385

Stories: 0

Registered: 2022-05-09

Re:New guests see wifi but can't access / Wife struggles to get wifi when been away from the network

a week ago

@Herman123

Hi, welcome to our community.

We have created a ticket(TKID241237405) for you to follow up your case.

Please check and respond. Thank you！

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New guests see wifi but can't access / Wife struggles to get wifi when been away from the network

New guests see wifi but can't access / Wife struggles to get wifi when been away from the network

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