Deco XE75 Pro connection hangs only when using laptops

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Deco XE75 Pro connection hangs only when using laptops

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco XE75 Pro connection hangs only when using laptops
Deco XE75 Pro connection hangs only when using laptops
2025-01-22 08:40:02
Model: Deco XE75 Pro  
Hardware Version: V3
Firmware Version: 1.2.11

A couple of months ago, I bought a set of 5 Deco XE75 Pro's to replace my Devolo Powerline system. Setup was easy and everything seems to be working. However I'm encountering a strange issue.

 

All devices seem to connect normally with the Deco nodes. Phones can use the internet normally and the Ookla speedtest shows a throughput of around 300 Mbps. However, when I connect a laptop (and I've tried several ones here in the house), it will connect properly but when opening websites it seems to get 'stuck' (web pages are loading very slowly). Throughput speed does not seem to be the issue here, since once the page has been loaded (for example the Ookla speedtest page), download speed seems normal. Also, since I need to use the laptop, I've re-installed a small part of my Devolo powerline system (so both the Devolo and the Deco system connect to my internet router). When the laptop is connected to the Devolo system, no connection issue is observed.

 

I suspected a DNS issue, so I configured fixed DNS entries in the laptop's network settings. However, that also didn't solve the issue.

 

So again, everything seems to work well and fast, expect when using laptops to browse the web (laptops are updated to latest driver versions) and the problem seems isolated to the Deco system, not the internet router. Does anybode have an idea what could be wrong here ? Any help us much appreciated :)...

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Re:Deco XE75 Pro connection hangs only when using laptops
2025-01-23 02:51:40

  @Martijn0492 

 

Hi, welcome to our community.

Here are some suggestions for your reference:

1. Please enable guest network and connect your laptops to it to confirm whether it is normal.

2. If the Deco network work as router mode, you may change DNS Server settings following this guide.

3. Turn off Mesh Technology for your laptops on Deco app.

Thank you and best regards.

 

 

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Re:Deco XE75 Pro connection hangs only when using laptops
2025-01-24 14:19:58

Thanks @Marvin_S !

 

I tried all 3 suggestions: unfortunately the result is the same for all of them => still very fast internet access via my phone but access to web pages 'hanging' on my laptop.

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