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VIGI C540-W V1 not working on Jio SIM Card

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VIGI C540-W V1 not working on Jio SIM Card

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
VIGI C540-W V1 not working on Jio SIM Card
VIGI C540-W V1 not working on Jio SIM Card
2025-01-30 10:14:25
Model: VIGI C540-W  
Hardware Version: V20
Firmware Version: 2.0.4 Build 241029 Rel.55477n

VIGI C540-W V1, 4G CCTV camera does not work on Jio 5G SIM card, whereas other SIM cards (BSNL and Idea is working)

 

Hello Support,

 

I need to use the Jio SIM card as the location has coverage only for Jio network.

 

kindly provide a solution ASAP, or i may have to return the product.

 

Regards,

 

Thotathil

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#1
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3 Reply
Re:VIGI C540-W V1 not working on Jio SIM Card
2025-02-05 05:52:00

Hi @thotathil 

Thanks for posting in our business forum.

SIM card? This is not a 4G model. Please double-check. Even if it is a 4G model, the card is a 5G or 4G? Can you modify the settings of it to 4G and test it?

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#2
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Re:VIGI C540-W V1 not working on Jio SIM Card
2025-02-05 12:48:33

Hello  @Clive_A If it was not a 4G model how are other SIM cards working. BSNL Airtel and Idea is working perfectly fine.

the problem is only Jio has coverage in that area. And I purchased Jio SIM card especially for this purpose.

By the way 5G and 4G SIM cards are usually compatible with the devices.

 

Regards.

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#3
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Re:VIGI C540-W V1 not working on Jio SIM Card
2025-02-06 02:20:08

Hi @thotathil 

Thanks for posting in our business forum.

thotathil wrote

Hello  @Clive_A If it was not a 4G model how are other SIM cards working. BSNL Airtel and Idea is working perfectly fine.

the problem is only Jio has coverage in that area. And I purchased Jio SIM card especially for this purpose.

By the way 5G and 4G SIM cards are usually compatible with the devices.

 

Regards.

Do you mean C540 4G?

C540-W is a wireless model for the WIFI connection. 

 

I am aware that 5G is backwards compatible but it could also be the reason it does not work with 4G. Gotta check it, don't you?

Some bands may not be supported. This is common. In a country, the 3 to 5G bands are taken by different vendors.

 

 

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