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Archer C5400 wont factory reset, bought off ebay

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Archer C5400 wont factory reset, bought off ebay

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Archer C5400 wont factory reset, bought off ebay
Archer C5400 wont factory reset, bought off ebay
2025-02-01 14:05:59 - last edited 2025-02-01 14:42:42
Model: Archer C5400  
Hardware Version:
Firmware Version: ?

hello,

ive bought an archer c5400 off of ebay.

ive tried resetting it over 20 times to get it to factory default settings.

when i reset it by poking a pin in the back for 10 seconds..or more it will NOT reset to factory defaults...i dont get a login page asking to set a password as stated by tp-link.

the wifi ssid's do not revert to the factory ones on the sticker on the bottom of the router which are TP-LINK_CDD3 etc..they remain as the previous ssid's set by the previous user which are Upstairs 2.4 / Upstairs 2.4_5G_2 / Upstairs 5G.

 

when i go to the login page (192.168.0.1) i get an administrator account (not factory default page) and its asking me for an email and password. screenshot here : router login after reset and then when i click 'forgot password' it displays this : asking for email after reset

 

ive asked the ebay seller for the email associated with it so he can reset the password so i can login and reset to factory defaults within the router.... and all he's said is "try XXXXX@hotmail.com" and ive had no reply....

 

why wont this reset to factory defaults?

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#1
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1 Accepted Solution
Re:Archer C5400 wont factory reset, bought off ebay-Solution
2025-02-01 14:40:24 - last edited 2025-02-01 14:42:42
Seems very fishy to be honest for the hassle your going have searching for a what would be a very simple process, I`d just open a refund action providing it said returns accepted...hope you get sorted.
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#12
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Re:Archer C5400 wont factory reset, bought off ebay
2025-02-01 14:10:28 - last edited 2025-02-01 14:13:29

  @danyboy72 

 

when you put a pin in the reset hole and the router is switched on can you feel a button being pressed inside (small black button) and do all the lights flash on the router come on and go off after releasing reset button ?

 

edit: you could also try turning off router, press and hold reset again whilst powering back on.

 

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#2
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Re:Archer C5400 wont factory reset, bought off ebay
2025-02-01 14:12:14 - last edited 2025-02-01 14:13:35

yes

its the little micro switch button in the hole - its reset over 20 times....still goes to the administrator account and will not revert to factory default settings

 

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#3
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Re:Archer C5400 wont factory reset, bought off ebay
2025-02-01 14:13:17

  @danyboy72 

 

read the edit 

 

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#4
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Re:Archer C5400 wont factory reset, bought off ebay
2025-02-01 14:14:24
yes - im quite computer savvy as been using computers since 1983 ..first with a zx spectrum
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#5
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Re:Archer C5400 wont factory reset, bought off ebay
2025-02-01 14:16:31

  @danyboy72 

 

well then i` guessing you bought a dud and the reset button is faulty, which version is it v1 or v2

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#6
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Re:Archer C5400 wont factory reset, bought off ebay
2025-02-01 14:21:31

  @danyboy72 

 

options  -  either send it back and get a refund through ebay or risk it and take cover and see if reset button is loose maybe.

 

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#7
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Re:Archer C5400 wont factory reset, bought off ebay
2025-02-01 14:25:11 - last edited 2025-02-01 14:26:52

  @danyboy72 

 

this video may help if you want to explore inside to reset IF reset button is broke ------at your own risk

 

How to reset any router : when the reset button is broken or not working properly ? (TP-Link)

 

same principle

 

hope it helps

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#8
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Re:Archer C5400 wont factory reset, bought off ebay
2025-02-01 14:27:27
its version 2 doesn't feel like the microswitch is broken or not making contact cant see how the switch is dud - its a physical switch and its indicating its resetting as the lights flash accordingly if it was a bad contact the lights wouldn't flash i think the firmware is corrupt
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#9
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Re:Archer C5400 wont factory reset, bought off ebay
2025-02-01 14:32:26

  @danyboy72 

 

not sure if their is any other 3rd party firmware support for it that could override and reset it like OpenWrt or DD-WRT etc 

 

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#10
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Re:Archer C5400 wont factory reset, bought off ebay
2025-02-01 14:34:52

 the seller has told me he's reset the password so i can do a factory reset via the admin panel, but all i get is this operation failed.

 

ive messaged him saying its not the email address associated with the router - no reply.

 

im thinking he knows theres something wrong with the router or its not his router - hence flogging it on ebay.

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#11
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