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Camera added using RTSP is not visible on Vigi Cloud VMS

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Camera added using RTSP is not visible on Vigi Cloud VMS

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Camera added using RTSP is not visible on Vigi Cloud VMS
Camera added using RTSP is not visible on Vigi Cloud VMS
2025-02-08 09:48:24
Tags: #OVNIF/RTSP
Model: VIGI NVR2016H  
Hardware Version: V1
Firmware Version: 1.2.1

Hello,

I added a camera to VIGI NVR using RTSP protocol. It shows the camera status as connected in NVR.

However that camera is not visible in VMS Cloud (Not listed at all).

Another camera added through ONVIF protocol is visible both in NVR and VMS Cloud.

 

Can someone please help in resolving this issue?

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#1
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3 Reply
Re:Camera added using RTSP is not visible on Vigi Cloud VMS
2025-02-10 01:22:50

Hi @KshemankarBhore 

Thanks for posting in our business forum.

Specify the two models you have.

 

Have you tried to re-add the one that does not work?

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#2
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Re:Camera added using RTSP is not visible on Vigi Cloud VMS
2025-02-13 03:13:31

  @KshemankarBhore 

 

 I am facing the same issue 

 

https://community.tp-link.com/en/business/forum/topic/741016

Omada & VIGI | Using at 3 Locations | Controller: V6.0.0.19 (Linux) | GW: ER7206 | SW: SG2428P & SG2210P | APs: 2 × EAP610 | WAN: Jio&Airtel | NVR2016H & 8 Cam's.
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#3
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Re:Camera added using RTSP is not visible on Vigi Cloud VMS
2025-02-13 07:47:14

Hi @Babun-Sikder 

Thanks for posting in our business forum.

Babun-Sikder wrote

  @KshemankarBhore 

 

 I am facing the same issue 

 

https://community.tp-link.com/en/business/forum/topic/741016

After consulting with the test and dev, it is confirmed that this is a bug on the system.

We will improve this in the future firmware updates. Both VMS cloud and the NVR require a joint update to fix this issue if you need to view it on the VMS cloud. The fix time might take longer than usual. Please be noted.

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#4
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Replies: 3

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OVNIF/RTSP
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