Stop send Remind email

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Stop send Remind email

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Stop send Remind email
Stop send Remind email
2025-03-11 13:10:07

Since signing up for the trial, I have received **over 30 automated reminder emails** in a very short period (approximately every 30 minutes). This frequency is **extremely disruptive** and has made it difficult to focus on evaluating your product. While I understand the intent is to provide helpful updates, the current volume feels more like harassment than legitimate communication.  

 

**My request is straightforward:**  

1. **Immediately cease all non-essential emails** related to my trial account.  

2. If critical system notifications are required, limit them to **once per day at most**.  

 

I chose Omada CBC to explore its capabilities in good faith, but this experience has significantly impacted my ability to do so. If this issue is not resolved promptly, I will have no choice but to discontinue the trial and escalate the matter further.  

 

Please confirm via reply that my request has been processed.  

Thank you for your urgent attention to this matter.  

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#1
5 Reply
Re:Stop send Remind email
2025-03-11 13:10:59
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#2
Re:Stop send Remind email
2025-03-12 07:54:22 - last edited 2025-03-12 07:59:09

Hi  @elenalory 

Are these trial licenses?

 

How many licenses are bound to your account?

Are all these notifications from the same license, or different ones? 

 

For normal purchased licenses, we will send this notification one month before the expired date, but won't be so frequent.

 

 

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#3
Re:Stop send Remind email
2025-03-13 01:29:44
Thanks for your reply , I applied 10 trial license at 9,March and assigned 2 trials license to CBC. Then I get notification about license will expire within 30 days. All of the emails are same, mention these trial licenses. Which makes me annoyed is This frequency is extremely high (every 30 minutes). Please don’t send remind notifications so frequently.
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#4
Re:Stop send Remind email
2025-03-13 02:55:57

Hi  @elenalory 

 

Please send us the URL of your Cloud-based controller.

 

BTW, how often would you like to receive the notification?

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#5
Re:Stop send Remind email
2025-03-22 08:27:15

Hi  @elenalory 

 

Is the issue fixed?

 

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#6