Home Network Community >
Wi-Fi Routers >
Archer C7: Guest network doesn't get IP; no connection to the internet
Archer C7: Guest network doesn't get IP; no connection to the internet
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.Archer C7: Guest network doesn't get IP; no connection to the internet
Posts: 6
Helpful: 0
Solutions: 0
Stories: 0
Registered: 2014-08-17
2014-08-17 21:00:45
Posts: 6
Helpful: 0
Solutions: 0
Stories: 0
Registered: 2014-08-17
Archer C7: Guest network doesn't get IP; no connection to the internet
2014-08-17 21:00:45
Tags:
Region : Netherlands
Model : Archer C7
Hardware Version : Not Clear
Firmware Version : HW: v2 ; FW: 3.13.34 Build 131217
ISP :
Hi,
I recently installed the Archer C7. It seems to work fine except for the Guest network.
When I enable the Guest network (2.4GHz; no security) and try to connect to it with a mobile phone, I do not get an IP address (and thus no connection).
Anyone who has an idea what I'm doing wrong?
Thanks!
Regards,
Dre
Model : Archer C7
Hardware Version : Not Clear
Firmware Version : HW: v2 ; FW: 3.13.34 Build 131217
ISP :
Hi,
I recently installed the Archer C7. It seems to work fine except for the Guest network.
When I enable the Guest network (2.4GHz; no security) and try to connect to it with a mobile phone, I do not get an IP address (and thus no connection).
Anyone who has an idea what I'm doing wrong?
Thanks!
Regards,
Dre
#1
Options
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Thread Manage
Announcement Manage
10 Reply
Posts: 2171
Helpful: 87
Solutions: 0
Stories: 0
Registered: 2013-01-12
Re:Archer C7: Guest network doesn't get IP; no connection to the internet
2014-08-17 21:39:10
Give us screenshot from Guest Network tab. Can you see new SSID for guest?
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#2
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 6
Helpful: 0
Solutions: 0
Stories: 0
Registered: 2014-08-17
Re:Archer C7: Guest network doesn't get IP; no connection to the internet
2014-08-20 01:37:27
jimasek wrote
Give us screenshot from Guest Network tab.
Yes, is attached.
Can you see new SSID for guest?
Yes, with an app on my phone and tablet I can see the SSID in the list of WiFi networks.
When I select it to connect and use it, the phone and tablet keep saying "trying to connect...", "retrieve IP address...".
And that's it.
I hope you can help me further with this info.
Thanks!
Regards,
Dre
File:
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#3
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 2171
Helpful: 87
Solutions: 0
Stories: 0
Registered: 2013-01-12
Re:Archer C7: Guest network doesn't get IP; no connection to the internet
2014-08-23 06:14:45
When I select it to connect and use it, the phone and tablet keep saying "trying to connect...", "retrieve IP address...".
Main SSID is everything OK? You can connect to the wireless network?
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#4
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 6
Helpful: 0
Solutions: 0
Stories: 0
Registered: 2014-08-17
Re:Archer C7: Guest network doesn't get IP; no connection to the internet
2014-08-24 16:27:14
jimasek wrote
Main SSID is everything OK? You can connect to the wireless network?
Yes, that is possible, no problem.
Some new info: I have ticked (enabled) the "Allow Guest To Access My Local Network" option (in the top of the screen).
Now I can connect to the GUEST network and use the internet, but also I can connect to other nodes in my network, e.g. NAS.
That works exactly as the option says, but it should work without the option, without the access to my local network.
Any new ideas?
Thanks!
Regards,
Dre
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#5
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 2171
Helpful: 87
Solutions: 0
Stories: 0
Registered: 2013-01-12
Re:Archer C7: Guest network doesn't get IP; no connection to the internet
2014-08-24 17:21:09
This is the bug in firmware I checked it on my Archer C7v1 with Android and I have this same effect. Phone doesn't connect with guest network on 2,4GHz. I can't check it on 5GHz band because my phone doesn't have this radio band. You have to report it here -
http://ticket.tp-link.com/index.php?/Tickets/Submit
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#6
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 6
Helpful: 0
Solutions: 0
Stories: 0
Registered: 2014-08-17
Re:Archer C7: Guest network doesn't get IP; no connection to the internet
2014-09-01 13:44:07
jimasek wrote
You have to report it here - http://ticket.tp-link.com/index.php?/Tickets/Submit
Sorry for the late reply. Thanks for reproducing this. In the meanwhile I have reported it. A ticket has been made.
I'll keep you informed.
Regards,
Dre
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#7
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 2
Helpful: 0
Solutions: 0
Stories: 0
Registered: 2017-05-16
Re:Archer C7: Guest network doesn't get IP; no connection to the internet
2017-05-16 08:19:44
dre111 wrote
Sorry for the late reply. Thanks for reproducing this. In the meanwhile I have reported it. A ticket has been made.
I'll keep you informed.
Regards,
Dre
Has this issue been resolved?
Is there a ticket number?
I am not able to connect to the guest 2.4GHz SID.
I am able to connect to the primary 2.4GHz SID.
I am also able to connect to the primary and guest 5GHz SID.
I am sitting 6 feet from the wireless router.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#8
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 55
Helpful: 1
Solutions: 0
Stories: 0
Registered: 2017-04-11
Re:Archer C7: Guest network doesn't get IP; no connection to the internet
2017-05-17 20:25:43
Have you tried the latest firmware-beta version to see if this issue is still there or if it is fixed?
Because it's a annoying issue since it was known since 2014.
Because it's a annoying issue since it was known since 2014.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#9
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 2
Helpful: 0
Solutions: 0
Stories: 0
Registered: 2017-05-16
Re:Archer C7: Guest network doesn't get IP; no connection to the internet
2017-05-18 19:51:06
Archer77 wrote
Have you tried the latest firmware-beta version to see if this issue is still there or if it is fixed?
Because it's a annoying issue since it was known since 2014.
I saw and used my guest 2.4GHz SID yesterday! It is gone again today :^(
Access Time: Schedule (can be connected): Everyday
It appears that I have the latest firmware:
Firmware Version: 3.14.3 Build 150508 Rel.42275n
Hardware Version: Archer C7 v3 00000000
beta version? Hmmmmm.
The current firmware download version is Archer_C7_V3_150508_US.zip/ArcherC7v3_en_3_14_3_up_boot(150508).bin
Where can I download a beta version of the firmware?
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#10
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 55
Helpful: 1
Solutions: 0
Stories: 0
Registered: 2017-04-11
Re:Archer C7: Guest network doesn't get IP; no connection to the internet
2017-05-19 20:32:00
Sorry but this is only for v2.
You may ask the tp-link live supporters if there is same beta even for v3.
Good Luck.
You may ask the tp-link live supporters if there is same beta even for v3.
Good Luck.
hwmeder wrote
I saw and used my guest 2.4GHz SID yesterday! It is gone again today :^(
Access Time: Schedule (can be connected): Everyday
It appears that I have the latest firmware:
Firmware Version: 3.14.3 Build 150508 Rel.42275n
Hardware Version: Archer C7 v3 00000000
beta version? Hmmmmm.
The current firmware download version is Archer_C7_V3_150508_US.zip/ArcherC7v3_en_3_14_3_up_boot(150508).bin
Where can I download a beta version of the firmware?
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#11
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 6
Helpful: 0
Solutions: 0
Stories: 0
Registered: 2014-08-17
2014-08-17 21:00:45
Posts: 6
Helpful: 0
Solutions: 0
Stories: 0
Registered: 2014-08-17
Information
Helpful: 0
Views: 1779
Replies: 10
Voters 0
No one has voted for it yet.
Tags
Related Articles
Archer C7 - Guest wifi
593
0
Report Inappropriate Content
Transfer Module
New message