deco X50 do not have power

deco X50 do not have power

deco X50 do not have power
deco X50 do not have power
2025-04-13 12:28:08 - last edited 2025-05-08 10:33:09
Model: Deco X50  
Hardware Version:
Firmware Version:

One of the Deco X50  units does not have power and there is no light on the indicator. I checked the power source, but the socket outlet has power. what could be the reason?

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#1
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1 Accepted Solution
Re:deco X50 do not have power-Solution
2025-04-14 06:05:15 - last edited 2025-05-08 10:33:09

  @AliTT 

 

Hi, welcome to our community.

Please ensure you are using the original power adapter, try different power sockets.

If you have other same Decos, please try to use a power adapter from another Deco for this Deco.

If there is still no power, that means this Deco is defective.If the Deco can be lit up, that means its original power adapter went defective.

You may confirm warranty with retailer or local support.

Thank you and best regards.

 

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#2
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Re:deco X50 do not have power-Solution
2025-04-14 06:05:15 - last edited 2025-05-08 10:33:09

  @AliTT 

 

Hi, welcome to our community.

Please ensure you are using the original power adapter, try different power sockets.

If you have other same Decos, please try to use a power adapter from another Deco for this Deco.

If there is still no power, that means this Deco is defective.If the Deco can be lit up, that means its original power adapter went defective.

You may confirm warranty with retailer or local support.

Thank you and best regards.

 

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#2
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