App features randomly disappear

App features randomly disappear

App features randomly disappear
App features randomly disappear
2025-04-27 20:48:55
Model: Deco X55  
Hardware Version:
Firmware Version: 1.6.1

I have a Deco network consisting of three identical X55s with Ethernet backhaul. I notice there are options in the app to set up things like Device Isolation and Connection Preference for each wireless client. However, randomly these options will completely disappear from the app, and any customisations I’ve done to them return to default. I don't have any parental controls set up. The only thing that gets the options back is to reboot all three Decos, but this can cause additional problems with my client devices.

 

I've attached a screenshot of the same device (my Echo Dot) in the Deco app in the afternoon, showing the options - then later in the evening when those options disappear. Anyone else having this problem or know how to fix it?

 

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#1
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5 Reply
Re:App features randomly disappear
2025-04-28 03:52:30

  @Tomsonic41 

 

Hi, welcome to our community.

It is suggested to update Deco app version to latest from Google Play or Apple Store.

If the problems remains, please share Deco app version and the model of your phone.

And we also need your cooperation to submit app log using the email address you registered on our community following this thread.

Thank you and best regards.

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#2
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Re:App features randomly disappear
2025-04-28 06:21:12

  @Marvin_S I have made sure the Deco app is up to date from the Apple App Store. I'm currently using version 3.9.50 on an iPhone SE (2022). I submitted the network logs through the app as instructed.

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#3
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Re:App features randomly disappear
2025-04-28 07:38:15

  @Tomsonic41 

 

Hi, thanks for your cooperation!

To assist you efficiently, I've forwarded your case to the TP-Link support engineers who will contact you with your registered email address later.

Please pay attention to your email box for follow-up.

Thank you and best regards.

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#4
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Re:App features randomly disappear
2025-04-29 11:50:21

  @Marvin_S I am having the same problem can you help me?

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#5
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Re:App features randomly disappear
2025-05-08 08:37:27

  @Hknksm 

 

Hi, to understand your situation, can you share all related information like above?

Thanks for your cooperation and best regards.

 

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#6
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