Client list not updating on Deco App

Client list not updating on Deco App

Client list not updating on Deco App
Client list not updating on Deco App
2025-07-18 02:50:15 - last edited 2025-07-18 03:45:55
Model: Deco X10  
Hardware Version:
Firmware Version: 1.2.0 Build 20250306 Red. 40376

Hello, I have a mesh network setup using a deco x10 connected to a Starlink router that was placed in bypass mode and 2 deco m4’s. 

I am having an issue with the connected client list not populating within the iOS deco app. I have tried on my normal account and even created a new account using an alternate email address after factory resetting all devices.

I am able to see the devices on the tp link web portal using a MacBook however on the iOS app, previously, most decos came up as connected “deco unknown” for my devices. Now they are all connecting to the main X10 and not distributing across the mesh network. It has been a week. Connection preferences have been set to Auto in the "Preferred Signal Source"at 2.4 and 5 ghz. There is no blacklist functionality set on the app at the moment.

Previously the devices were responding with a "Connected to unknown deco" error. 


A fresh install of the deco app and the new associated email address did not work. Same issue.

All devices have been updated to their respective newest firmware.

 

1 (main) Deco X10 - 1.20 Build 20250306 Rel. 40376

2 Deco M4 (connecting to X10) - 1.7.0 Build 20250116 Rel 59369

Thank you in advance for your assistance.

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Re:Client list not updating on Deco App-Solution
2025-07-18 03:32:43 - last edited 2025-07-18 03:45:55

  @mlinker This has been resolved via message from support on another post. Thanks

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Re:Client list not updating on Deco App-Solution
2025-07-18 03:32:43 - last edited 2025-07-18 03:45:55

  @mlinker This has been resolved via message from support on another post. Thanks

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