TL-WR841N no internet connection
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2015-10-12 20:12:25
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TL-WR841N no internet connection
2015-10-12 20:12:25
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I want to replace my old router with a TL-WR841N. But the TL-WR841N does not get an internet connection.
I tried the following: I connected the WAN port of the TP-WR841N to the DSL modem, which is an Arcor-DSL Speed-Modem 50B and I connected my computer to a LAN port of the TP-WR841N. I switched on all devices and went through the quick setup at the WR841N web interface. There, I selected PPPoE and I used the access data, which worked with the old router.
This did not work. The router said "connecting..." in the status screen but did not get a connection.
Then I disconnected modem and router from power and reconnected after some minutes. I got the same result. After that I changed the IP of the router to 192.168.2.1 and the WAN MAC-Adress to the one of the old router. And I double checked all settings. I switched off modem and router and on again after some minutes and still got no connection. I tried again with my old router and that got an internet connection.
How can I get the WR841N to connect to the internet?
Frank
Hardware Version :
Firmware Version :
ISP :
I want to replace my old router with a TL-WR841N. But the TL-WR841N does not get an internet connection.
I tried the following: I connected the WAN port of the TP-WR841N to the DSL modem, which is an Arcor-DSL Speed-Modem 50B and I connected my computer to a LAN port of the TP-WR841N. I switched on all devices and went through the quick setup at the WR841N web interface. There, I selected PPPoE and I used the access data, which worked with the old router.
This did not work. The router said "connecting..." in the status screen but did not get a connection.
Then I disconnected modem and router from power and reconnected after some minutes. I got the same result. After that I changed the IP of the router to 192.168.2.1 and the WAN MAC-Adress to the one of the old router. And I double checked all settings. I switched off modem and router and on again after some minutes and still got no connection. I tried again with my old router and that got an internet connection.
How can I get the WR841N to connect to the internet?
Frank
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Re:TL-WR841N no internet connection
2015-10-13 09:31:47
Your modem is a bridge modem or modem router? With direct connection to the modem, you cannot access internet?
Check the system log. Is there any error message with PPPoE connection?
Try dynamic IP instead of PPPoE on web interface of WR841N.
Check the system log. Is there any error message with PPPoE connection?
Try dynamic IP instead of PPPoE on web interface of WR841N.
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Re:TL-WR841N no internet connection
2015-10-13 17:33:03
Thank you for your response.
The modem is a simple DSL modem. I tried to directly connect the computer to the modem but this neither worked. But when I connect the modem to my old router, which is a SMC 7004 VBR, it works instantaneously. There, I used PPPoE. I just want to replace the old router because it hangs very often.
In the system log is an error message, which says 'timeout waiting for PADO packets'.
I also tried dynamic IP with the WR841N but this did not work, too. Besides, when I use dynamic IP I can not enter my login data.
The modem is a simple DSL modem. I tried to directly connect the computer to the modem but this neither worked. But when I connect the modem to my old router, which is a SMC 7004 VBR, it works instantaneously. There, I used PPPoE. I just want to replace the old router because it hangs very often.
In the system log is an error message, which says 'timeout waiting for PADO packets'.
I also tried dynamic IP with the WR841N but this did not work, too. Besides, when I use dynamic IP I can not enter my login data.
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Re:TL-WR841N no internet connection
2015-10-14 09:54:03
What's the hardware version and firmware version of your WR841N?
Firmware is up to date or not?
Connect the modem directly to your PC and try to set up a PPPoE connectoin on your PC. If it works, hard reset WR841ND first and reconfigure it. If the problem continues, replace it under warranty.
http://www.tp-link.com/en/faq-339.html
Firmware is up to date or not?
Connect the modem directly to your PC and try to set up a PPPoE connectoin on your PC. If it works, hard reset WR841ND first and reconfigure it. If the problem continues, replace it under warranty.
http://www.tp-link.com/en/faq-339.html
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Re:TL-WR841N no internet connection
2015-10-15 06:55:10
The hardware version of the WR841N is V9.0. The firmware is up to date (3.16.9).
I tried to set up a PPPoE connection directly between my PC and the modem, but without success. Only my old router instantly gets a connection.
Maybe something is broken?
I tried to set up a PPPoE connection directly between my PC and the modem, but without success. Only my old router instantly gets a connection.
Maybe something is broken?
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Re:TL-WR841N no internet connection
2015-10-15 09:44:55
You may contact your ISP to confirm if there is any limitation on their end.
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Re:TL-WR841N no internet connection
2015-10-16 01:28:25
Can you show me status tab from your old router when you have internet access? Next time status from TP-link?
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Re:TL-WR841N no internet connection
2015-10-16 05:03:27
Log of router SMC 7004 VBR:
[CODE]15.10.2015 22:42:12 DOD:TCP trigger from 192.168.2.100:40774 to XX.XX.XX.XX:80
15.10.2015 22:42:12 PPPoE start to dial-up
15.10.2015 22:42:12 PADI sent
15.10.2015 22:42:12 PADO recv 0006 hanbr005
15.10.2015 22:42:12 PADR sent
15.10.2015 22:42:15 PADR sent
15.10.2015 22:42:18 Admin from 192.168.2.100 login successful
15.10.2015 22:42:18 PADR sent
15.10.2015 22:42:34 DOD:triggered internally
15.10.2015 22:42:34 PPPoE start to dial-up
15.10.2015 22:42:34 PADI sent
15.10.2015 22:42:34 PADO recv 0006 hanbr005
15.10.2015 22:42:34 PADR sent
15.10.2015 22:42:34 PADS recv 8002 F703
15.10.2015 22:42:36 PPP3: TX LCP Request
15.10.2015 22:42:36 PPP3: Rx LCP Request
15.10.2015 22:42:36 PPP3: TX LCP ACK
15.10.2015 22:42:36 PPP3: Rx LCP ACK
15.10.2015 22:42:36 CHAP3: access accepted : xxxxxxxxxxxxxx (user name)
15.10.2015 22:42:36 PPP3: Rx IPCP Request
15.10.2015 22:42:36 PPP3: Tx IPCP Reguest
15.10.2015 22:42:36 PPP3: Rx IPCP NACK/REJECT
15.10.2015 22:42:36 IPCP3: IP is xx.xx.xx.xx
15.10.2015 22:42:36 IPCP3: DNS0 is 195.50.140.116
15.10.2015 22:42:36 IPCP3: DNS1 is 195.50.140.180
15.10.2015 22:42:36 PPP3: Tx IPCP Reguest
15.10.2015 22:42:36 PPP3: Rx IPCP ACK
15.10.2015 22:42:40 Syn time: Thu Oct 15 21:42:38 2015[/CODE]
Next-time log of WR841N:
[CODE]####################################################################
# TL-WR841N System Log
# Time = 2015-01-01 0:03:16 197s
# H-Ver = WR841N v9 00000000 : S-Ver = 3.16.9 Build 150310 Rel.54318n
# L = 192.168.2.1 : M = 255.255.255.0
# W1 = PPPoE : W = 0.0.0.0 : M = 0.0.0.0 : G = 0.0.0.0
####################################################################
1st day 00:00:05 OTHER INFO System started
1st day 00:00:13 DHCP NOTICE DHCP server started
1st day 00:00:13 SECURITY INFO PPTP Passthrough enabled
1st day 00:00:13 SECURITY INFO L2TP Passthrough enabled
1st day 00:00:13 SECURITY INFO IPSEC Passthrough enabled
1st day 00:00:13 SECURITY INFO FTP ALG enabled
1st day 00:00:13 SECURITY INFO TFTP ALG enabled
1st day 00:00:13 SECURITY INFO H323 ALG enabled
1st day 00:00:13 SECURITY INFO RTSP ALG enabled
1st day 00:00:13 SECURITY INFO SIP ALG enabled
1st day 00:00:14 OTHER INFO System Initialize Finished.
1st day 00:00:20 DHCP INFO DHCPS:Recv DISCOVER from XX:XX:XX:XX:XX:XX
1st day 00:00:21 DHCP INFO DHCPS:Send OFFER with ip 192.168.2.100
1st day 00:00:21 DHCP INFO DHCPS:Recv REQUEST from XX:XX:XX:XX:XX:XX
1st day 00:00:21 DHCP INFO DHCPS:Send ACK to 192.168.2.100
1st day 00:00:24 PPP NOTICE call pppoeFormatCmd.
1st day 00:00:24 PPP NOTICE Standard authentication.
1st day 00:00:25 PPP INFO send_phase 2091 pppd_phase = 0x2, ipv6 = 0, ipv4 = 0^M
1st day 00:00:25 PPP INFO In pppd the httpd-id is 448, set link phase is 0x2
1st day 00:00:25 PPP INFO sent [PADI Host-Uniq(0x000001dd)]
1st day 00:00:30 PPP INFO sent [PADI Host-Uniq(0x000001dd)]
1st day 00:00:40 PPP INFO sent [PADI Host-Uniq(0x000001dd)]
1st day 00:01:00 PPP INFO send_phase 2091 pppd_phase = 0x66, ipv6 = 0, ipv4 = 0^M
1st day 00:01:00 PPP INFO In pppd the httpd-id is 448, set link phase is 0x66
1st day 00:01:00 PPP ERROR Timeout waiting for PADO packets
1st day 00:01:00 PPP INFO send_phase 2091 pppd_phase = 0x0, ipv6 = 0, ipv4 = 0^M
1st day 00:01:00 PPP INFO In pppd the httpd-id is 448, set link phase is 0x0
1st day 00:01:10 PPP NOTICE call pppoeFormatCmd.
1st day 00:01:10 PPP NOTICE Standard authentication.
1st day 00:01:10 PPP INFO send_phase 2091 pppd_phase = 0x2, ipv6 = 0, ipv4 = 0^M
1st day 00:01:10 PPP INFO In pppd the httpd-id is 448, set link phase is 0x2
1st day 00:01:10 PPP INFO sent [PADI Host-Uniq(0x000001ee)]
1st day 00:01:15 PPP INFO sent [PADI Host-Uniq(0x000001ee)]
1st day 00:01:25 PPP INFO sent [PADI Host-Uniq(0x000001ee)]
1st day 00:01:45 PPP INFO send_phase 2091 pppd_phase = 0x66, ipv6 = 0, ipv4 = 0^M
1st day 00:01:45 PPP INFO In pppd the httpd-id is 448, set link phase is 0x66
1st day 00:01:45 PPP ERROR Timeout waiting for PADO packets
1st day 00:01:45 PPP INFO send_phase 2091 pppd_phase = 0x0, ipv6 = 0, ipv4 = 0^M
1st day 00:01:45 PPP INFO In pppd the httpd-id is 448, set link phase is 0x0
1st day 00:01:55 PPP NOTICE call pppoeFormatCmd.
1st day 00:01:55 PPP NOTICE Standard authentication.
1st day 00:01:55 PPP INFO send_phase 2091 pppd_phase = 0x2, ipv6 = 0, ipv4 = 0^M
1st day 00:01:55 PPP INFO In pppd the httpd-id is 448, set link phase is 0x2
1st day 00:01:55 PPP INFO sent [PADI Host-Uniq(0x000001f3)]
1st day 00:02:00 PPP INFO sent [PADI Host-Uniq(0x000001f3)]
1st day 00:02:10 PPP INFO sent [PADI Host-Uniq(0x000001f3)]
1st day 00:02:30 PPP INFO send_phase 2091 pppd_phase = 0x66, ipv6 = 0, ipv4 = 0^M
1st day 00:02:30 PPP INFO In pppd the httpd-id is 448, set link phase is 0x66
1st day 00:02:30 PPP ERROR Timeout waiting for PADO packets
1st day 00:02:30 PPP INFO send_phase 2091 pppd_phase = 0x0, ipv6 = 0, ipv4 = 0^M
1st day 00:02:30 PPP INFO In pppd the httpd-id is 448, set link phase is 0x0
1st day 00:02:40 PPP NOTICE call pppoeFormatCmd.
1st day 00:02:40 PPP NOTICE Standard authentication.
1st day 00:02:40 PPP INFO send_phase 2091 pppd_phase = 0x2, ipv6 = 0, ipv4 = 0^M
1st day 00:02:40 PPP INFO In pppd the httpd-id is 448, set link phase is 0x2
1st day 00:02:40 PPP INFO sent [PADI Host-Uniq(0x000001f6)]
1st day 00:02:45 PPP INFO sent [PADI Host-Uniq(0x000001f6)]
1st day 00:02:55 PPP INFO sent [PADI Host-Uniq(0x000001f6)]
1st day 00:03:15 PPP INFO send_phase 2091 pppd_phase = 0x66, ipv6 = 0, ipv4 = 0^M
1st day 00:03:15 PPP INFO In pppd the httpd-id is 448, set link phase is 0x66
1st day 00:03:15 PPP ERROR Timeout waiting for PADO packets
1st day 00:03:15 PPP INFO send_phase 2091 pppd_phase = 0x0, ipv6 = 0, ipv4 = 0^M
1st day 00:03:15 PPP INFO In pppd the httpd-id is 448, set link phase is 0x0 [/CODE]
[CODE]15.10.2015 22:42:12 DOD:TCP trigger from 192.168.2.100:40774 to XX.XX.XX.XX:80
15.10.2015 22:42:12 PPPoE start to dial-up
15.10.2015 22:42:12 PADI sent
15.10.2015 22:42:12 PADO recv 0006 hanbr005
15.10.2015 22:42:12 PADR sent
15.10.2015 22:42:15 PADR sent
15.10.2015 22:42:18 Admin from 192.168.2.100 login successful
15.10.2015 22:42:18 PADR sent
15.10.2015 22:42:34 DOD:triggered internally
15.10.2015 22:42:34 PPPoE start to dial-up
15.10.2015 22:42:34 PADI sent
15.10.2015 22:42:34 PADO recv 0006 hanbr005
15.10.2015 22:42:34 PADR sent
15.10.2015 22:42:34 PADS recv 8002 F703
15.10.2015 22:42:36 PPP3: TX LCP Request
15.10.2015 22:42:36 PPP3: Rx LCP Request
15.10.2015 22:42:36 PPP3: TX LCP ACK
15.10.2015 22:42:36 PPP3: Rx LCP ACK
15.10.2015 22:42:36 CHAP3: access accepted : xxxxxxxxxxxxxx (user name)
15.10.2015 22:42:36 PPP3: Rx IPCP Request
15.10.2015 22:42:36 PPP3: Tx IPCP Reguest
15.10.2015 22:42:36 PPP3: Rx IPCP NACK/REJECT
15.10.2015 22:42:36 IPCP3: IP is xx.xx.xx.xx
15.10.2015 22:42:36 IPCP3: DNS0 is 195.50.140.116
15.10.2015 22:42:36 IPCP3: DNS1 is 195.50.140.180
15.10.2015 22:42:36 PPP3: Tx IPCP Reguest
15.10.2015 22:42:36 PPP3: Rx IPCP ACK
15.10.2015 22:42:40 Syn time: Thu Oct 15 21:42:38 2015[/CODE]
Next-time log of WR841N:
[CODE]####################################################################
# TL-WR841N System Log
# Time = 2015-01-01 0:03:16 197s
# H-Ver = WR841N v9 00000000 : S-Ver = 3.16.9 Build 150310 Rel.54318n
# L = 192.168.2.1 : M = 255.255.255.0
# W1 = PPPoE : W = 0.0.0.0 : M = 0.0.0.0 : G = 0.0.0.0
####################################################################
1st day 00:00:05 OTHER INFO System started
1st day 00:00:13 DHCP NOTICE DHCP server started
1st day 00:00:13 SECURITY INFO PPTP Passthrough enabled
1st day 00:00:13 SECURITY INFO L2TP Passthrough enabled
1st day 00:00:13 SECURITY INFO IPSEC Passthrough enabled
1st day 00:00:13 SECURITY INFO FTP ALG enabled
1st day 00:00:13 SECURITY INFO TFTP ALG enabled
1st day 00:00:13 SECURITY INFO H323 ALG enabled
1st day 00:00:13 SECURITY INFO RTSP ALG enabled
1st day 00:00:13 SECURITY INFO SIP ALG enabled
1st day 00:00:14 OTHER INFO System Initialize Finished.
1st day 00:00:20 DHCP INFO DHCPS:Recv DISCOVER from XX:XX:XX:XX:XX:XX
1st day 00:00:21 DHCP INFO DHCPS:Send OFFER with ip 192.168.2.100
1st day 00:00:21 DHCP INFO DHCPS:Recv REQUEST from XX:XX:XX:XX:XX:XX
1st day 00:00:21 DHCP INFO DHCPS:Send ACK to 192.168.2.100
1st day 00:00:24 PPP NOTICE call pppoeFormatCmd.
1st day 00:00:24 PPP NOTICE Standard authentication.
1st day 00:00:25 PPP INFO send_phase 2091 pppd_phase = 0x2, ipv6 = 0, ipv4 = 0^M
1st day 00:00:25 PPP INFO In pppd the httpd-id is 448, set link phase is 0x2
1st day 00:00:25 PPP INFO sent [PADI Host-Uniq(0x000001dd)]
1st day 00:00:30 PPP INFO sent [PADI Host-Uniq(0x000001dd)]
1st day 00:00:40 PPP INFO sent [PADI Host-Uniq(0x000001dd)]
1st day 00:01:00 PPP INFO send_phase 2091 pppd_phase = 0x66, ipv6 = 0, ipv4 = 0^M
1st day 00:01:00 PPP INFO In pppd the httpd-id is 448, set link phase is 0x66
1st day 00:01:00 PPP ERROR Timeout waiting for PADO packets
1st day 00:01:00 PPP INFO send_phase 2091 pppd_phase = 0x0, ipv6 = 0, ipv4 = 0^M
1st day 00:01:00 PPP INFO In pppd the httpd-id is 448, set link phase is 0x0
1st day 00:01:10 PPP NOTICE call pppoeFormatCmd.
1st day 00:01:10 PPP NOTICE Standard authentication.
1st day 00:01:10 PPP INFO send_phase 2091 pppd_phase = 0x2, ipv6 = 0, ipv4 = 0^M
1st day 00:01:10 PPP INFO In pppd the httpd-id is 448, set link phase is 0x2
1st day 00:01:10 PPP INFO sent [PADI Host-Uniq(0x000001ee)]
1st day 00:01:15 PPP INFO sent [PADI Host-Uniq(0x000001ee)]
1st day 00:01:25 PPP INFO sent [PADI Host-Uniq(0x000001ee)]
1st day 00:01:45 PPP INFO send_phase 2091 pppd_phase = 0x66, ipv6 = 0, ipv4 = 0^M
1st day 00:01:45 PPP INFO In pppd the httpd-id is 448, set link phase is 0x66
1st day 00:01:45 PPP ERROR Timeout waiting for PADO packets
1st day 00:01:45 PPP INFO send_phase 2091 pppd_phase = 0x0, ipv6 = 0, ipv4 = 0^M
1st day 00:01:45 PPP INFO In pppd the httpd-id is 448, set link phase is 0x0
1st day 00:01:55 PPP NOTICE call pppoeFormatCmd.
1st day 00:01:55 PPP NOTICE Standard authentication.
1st day 00:01:55 PPP INFO send_phase 2091 pppd_phase = 0x2, ipv6 = 0, ipv4 = 0^M
1st day 00:01:55 PPP INFO In pppd the httpd-id is 448, set link phase is 0x2
1st day 00:01:55 PPP INFO sent [PADI Host-Uniq(0x000001f3)]
1st day 00:02:00 PPP INFO sent [PADI Host-Uniq(0x000001f3)]
1st day 00:02:10 PPP INFO sent [PADI Host-Uniq(0x000001f3)]
1st day 00:02:30 PPP INFO send_phase 2091 pppd_phase = 0x66, ipv6 = 0, ipv4 = 0^M
1st day 00:02:30 PPP INFO In pppd the httpd-id is 448, set link phase is 0x66
1st day 00:02:30 PPP ERROR Timeout waiting for PADO packets
1st day 00:02:30 PPP INFO send_phase 2091 pppd_phase = 0x0, ipv6 = 0, ipv4 = 0^M
1st day 00:02:30 PPP INFO In pppd the httpd-id is 448, set link phase is 0x0
1st day 00:02:40 PPP NOTICE call pppoeFormatCmd.
1st day 00:02:40 PPP NOTICE Standard authentication.
1st day 00:02:40 PPP INFO send_phase 2091 pppd_phase = 0x2, ipv6 = 0, ipv4 = 0^M
1st day 00:02:40 PPP INFO In pppd the httpd-id is 448, set link phase is 0x2
1st day 00:02:40 PPP INFO sent [PADI Host-Uniq(0x000001f6)]
1st day 00:02:45 PPP INFO sent [PADI Host-Uniq(0x000001f6)]
1st day 00:02:55 PPP INFO sent [PADI Host-Uniq(0x000001f6)]
1st day 00:03:15 PPP INFO send_phase 2091 pppd_phase = 0x66, ipv6 = 0, ipv4 = 0^M
1st day 00:03:15 PPP INFO In pppd the httpd-id is 448, set link phase is 0x66
1st day 00:03:15 PPP ERROR Timeout waiting for PADO packets
1st day 00:03:15 PPP INFO send_phase 2091 pppd_phase = 0x0, ipv6 = 0, ipv4 = 0^M
1st day 00:03:15 PPP INFO In pppd the httpd-id is 448, set link phase is 0x0 [/CODE]
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Re:TL-WR841N no internet connection
2015-10-16 05:46:55
The status screens look like this:
SMC 7004 VBR:
WR841N:
SMC 7004 VBR:
WR841N:
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Re:TL-WR841N no internet connection
2015-10-19 19:08:07
The problem seems to be solved. It was the modem. I exchanged two capacitors and now it is working. I have no idea why the old router got a connection.
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2015-10-12 20:12:25
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