One unit will not mesh

One unit will not mesh

One unit will not mesh
One unit will not mesh
Saturday
Model: Deco X20  
Hardware Version: V3
Firmware Version:

A while ago I bought a 3 pack to install in a friend's house as his WiFi was having trouble with 3 floors.

Setting up was straightforward except foe 1 unit that was reluctant to mesh.

Eventually it did , but after a few months it started behaving erratically and then dropped off.

after several visits when I could get it working for a few days and then it would fail we decided to call it quits and bought another 3 pack.

installation and set up worked first time and its all still working today.

 

Fast forward to today and I have unpacked the original 3 pack and tried to set it up in my house.

 

Base station set and connected to my router, first attempt.

 

First extension set up and linked first time.

 

Second extension. failure after failure after failure.

 

What can I do with this unit?

 

Resetting it has no effect. I always end up with a flashing blue and never a solid green.

The unit is obviously faulty and has been since new.

 

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#1
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2 Reply
Re:One unit will not mesh
Sunday

  @AlanKii 

 

When trying to set up the 2nd unit are you getting any erros in the deco app if so what are they? Whats the color of the led on the 2nd unit? 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#2
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Re:One unit will not mesh
Sunday

  @AlanKii Sounds like you need to request a replacement, see here for instructions:

 

https://www.tp-link.com/us/support/faq/2599/

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#3
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