Units not getting connected straight away
Hi,
I have an issue where laptops/macs, tv's and a ps5 always use 1-2 mins to get internett access on wifi. On wired connection it's stable and online straight away.
I use 2.4 and 5 GHz, 6 GHz is disabled.
After the connection is established it's rock solid, but especially the samsung tv's are having trouble.
I have fiber, and the cable modem is directly connect to the main deco hub, the modem is also bridged so the deco unit handles everything.
What i have tried so far:
- Changed advanced settins on the decos, activate/deactivate fast roaming and beamforming
- Network optimizer in the app
- Factory reset on the deco units
- Factory reset on the tv's
- New motherboard on two tv's
- Changed SSID
- Changed DNS server
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Thanks for reaching out. I understand that your laptops, Macs, TVs, and PS5 are taking 1-2 minutes to get internet access when connecting to your Deco Mesh Wi-Fi network, while wired connections are stable and connect instantly. The issue seems to affect multiple device types, especially Samsung TVs, and persists even after trying several troubleshooting steps such as factory resets, changing SSID, DNS, and advanced settings.
Here are some steps you can try to resolve this issue:
If all devices are slow to connect to the Deco Wi-Fi network:
1) Open the Deco app and go to MORE > Wi-Fi settings. Double-check your SSID and password to ensure there are no extra spaces at the beginning or end of the password.
2) Go to MORE > ECO Mode (if available) and make sure ECO Mode is turned off.
3) Reboot the main Deco unit.
If only specific devices (such as your TVs, laptops, or PS5) are having trouble connecting:
1) In the Deco app, go to MORE > Access Control (Allow List or Block List) and check if any device is mistakenly blocked.
2) Go to MORE > Advanced > Fast Roaming and disable it.
3) In the Deco app, go to Client List (including offline clients), find the specific device (if listed), and delete it to remove any connection preference settings that might be causing issues.
4) Update the Wi-Fi drivers or firmware on your client devices.
5) Go to MORE > Wi-Fi settings or Guest Network, and change the main network encryption method to WPA2/WPA-PSK or "none". You can also create a guest network with WPA2/WPA-PSK or "none" encryption, then try connecting the device again.
For IoT devices or TVs that only support 2.4GHz Wi-Fi:
1) If your Deco model supports it, enable the IoT network in the Deco app and connect these devices to it. If not, you may temporarily disable the 5GHz network to help with configuration, then re-enable it afterwards.
2) Go to MORE > Wi-Fi Backhaul Mode and switch to 'High Capacity' mode to improve 2.4GHz congestion.
3) Double-check your Wi-Fi SSID and password, and avoid using special characters such as spaces, #, $, /, %, *, @, &, brackets, or non-English letters/numbers.
For more detailed troubleshooting, you can refer to the FAQ: https://www.tp-link.com/support/faq/2718/
If you continue to experience issues after trying these steps, please let us know which devices are still affected and any error messages you see, so we can assist you further.
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Thanks for reaching out. I understand that your laptops, Macs, TVs, and PS5 are taking 1-2 minutes to get internet access when connecting to your Deco Mesh Wi-Fi network, while wired connections are stable and connect instantly. The issue seems to affect multiple device types, especially Samsung TVs, and persists even after trying several troubleshooting steps such as factory resets, changing SSID, DNS, and advanced settings.
Here are some steps you can try to resolve this issue:
If all devices are slow to connect to the Deco Wi-Fi network:
1) Open the Deco app and go to MORE > Wi-Fi settings. Double-check your SSID and password to ensure there are no extra spaces at the beginning or end of the password.
2) Go to MORE > ECO Mode (if available) and make sure ECO Mode is turned off.
3) Reboot the main Deco unit.
If only specific devices (such as your TVs, laptops, or PS5) are having trouble connecting:
1) In the Deco app, go to MORE > Access Control (Allow List or Block List) and check if any device is mistakenly blocked.
2) Go to MORE > Advanced > Fast Roaming and disable it.
3) In the Deco app, go to Client List (including offline clients), find the specific device (if listed), and delete it to remove any connection preference settings that might be causing issues.
4) Update the Wi-Fi drivers or firmware on your client devices.
5) Go to MORE > Wi-Fi settings or Guest Network, and change the main network encryption method to WPA2/WPA-PSK or "none". You can also create a guest network with WPA2/WPA-PSK or "none" encryption, then try connecting the device again.
For IoT devices or TVs that only support 2.4GHz Wi-Fi:
1) If your Deco model supports it, enable the IoT network in the Deco app and connect these devices to it. If not, you may temporarily disable the 5GHz network to help with configuration, then re-enable it afterwards.
2) Go to MORE > Wi-Fi Backhaul Mode and switch to 'High Capacity' mode to improve 2.4GHz congestion.
3) Double-check your Wi-Fi SSID and password, and avoid using special characters such as spaces, #, $, /, %, *, @, &, brackets, or non-English letters/numbers.
For more detailed troubleshooting, you can refer to the FAQ: https://www.tp-link.com/support/faq/2718/
If you continue to experience issues after trying these steps, please let us know which devices are still affected and any error messages you see, so we can assist you further.
- Copy Link
- Report Inappropriate Content
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