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oc200 not displaying nodes connected to remote EAP

AimeeDev

2 weeks ago - last edited a week ago

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Registered: 2023-11-12

oc200 not displaying nodes connected to remote EAP

2 weeks ago - last edited a week ago

Tags: #Controller

Model: OC200

Hardware Version: V2

Firmware Version: 6.0.0.33 2.22.9 Build 20251027 Rel.76714

I have the following setup

SG-2188, OC200 and the primary EAP650 set up in room1

In room2 there is the other EAP650, which is connected to a number of devices via a switch.

I can see these devices in the client list but not on the topology map.

Direct connecting a device directly to the eap gives the same result, as does using a different more modern switch

One device can utilise wifi, and this works, the others do not have wifi.

Is it possible to use the EAP650 in the wired setup?

1 Accepted Solution

Vincent-TP

a week ago - last edited a week ago

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Registered: 2024-06-22

Re:oc200 not displaying nodes connected to remote EAP-Solution

a week ago - last edited a week ago

Hi @AimeeDev

Thanks for posting here.

Are you using EAP650 or EAP650-wall?

Please enable EAP LLDP option and see if the wired clients will show up or not:

Network Config > General Settings > Site Settings.

Wish you a happy life and smooth network usage! >Omada US Enterprise Beta Program Launch< >Get the Latest Omada SDN Controller Releases Here< >Experience the Latest Omada EAP Firmware<

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AimeeDev

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a week ago - last edited a week ago

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Re:oc200 not displaying nodes connected to remote EAP

a week ago - last edited a week ago

@Vincent-TP

I think they are the wall version. Looking at your reply it seems only wifi devices are supported, which is a shame.

LLDP was enabled from installation, some time past.

Vincent-TP

Monday

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Re:oc200 not displaying nodes connected to remote EAP

Monday

@AimeeDev

Thank you so much for taking the time to post the issue on the TP-Link community!
To better assist you, I've created a support ticket via your registered email address and escalated it to our support engineer to look into the issue. The ticket ID is TKID251150370. Please check your email box and ensure the support email is well received. Thanks!
Once the issue is addressed or resolved, please update this topic thread with your solution to help others who may encounter the same problem as you did.
Many thanks for your excellent cooperation and patience!

Wish you a happy life and smooth network usage! >Omada US Enterprise Beta Program Launch< >Get the Latest Omada SDN Controller Releases Here< >Experience the Latest Omada EAP Firmware<

AimeeDev

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Yesterday

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Re:oc200 not displaying nodes connected to remote EAP

Yesterday

@Vincent-TP

Thank you for your reply.

I can only add to my comment that it appears to be a function of the EAP-650, as stated.

Remote access is not possible due to policy.

Vincent-TP

Yesterday

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Re:oc200 not displaying nodes connected to remote EAP

Yesterday

Hi @AimeeDev

I understand.

Clients connected to the EAP650-wall’s ETH port will appear correctly in the controller interface.
Is your wired device directly connected to the ETH port, or is it routed through another switch?

Wish you a happy life and smooth network usage! >Omada US Enterprise Beta Program Launch< >Get the Latest Omada SDN Controller Releases Here< >Experience the Latest Omada EAP Firmware<

oc200 not displaying nodes connected to remote EAP

oc200 not displaying nodes connected to remote EAP

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