@Mosh1021 

Thanks for posting here.

Did you plug a USB stick into the USB port for backup?

It's also strange that that version of firmware is not available to download and the announcement was done in Facebook(USA), not sure if it applies to EUR region.

>>>Different websites are maintained by different teams. Thanks for the feedback, ,I had forward it to the relevant team and they will update it ASAP. Thanks.

We checked the logs you shared and there is no obvious clue for this issue. 

To better assist you, I've created a support ticket via your registered email address and escalated it to our support engineer to look into the issue. The ticket ID is TKID251152615. Please check your email box and ensure the support email is well received. Thanks!
Once the issue is addressed or resolved, please update this topic thread with your solution to help others who may encounter the same problem as you did.
Many thanks for your excellent cooperation and patience!

Hi  @Mosh1021 

The OC200 supports USB drives formatted in FAT32 and NTFS.

Mosh1021 wrote

  @Vincent-TP 

 

Hi,

Good evening,

Thanks for supporting.

-"... Did you plug a USB stick into the USB port for backup?...".

Mosh: No USB pen connected to the device. Actually i would like to buy a pen to do backups, but i have been told that the reliability of the pen matters. Could you please made a suggestion what a particular brand and/or model?

 

Request made in the ticket was attended.

 

Thanks

 

BR