Deco M4 cannot connect to internet

Deco M4 cannot connect to internet

Deco M4 cannot connect to internet
Deco M4 cannot connect to internet
Tuesday
Model: Deco M4  
Hardware Version:
Firmware Version: 1.8.0

Hi,

 

I have an issue with my Deco M4.

As of yesterday it suddenly decided to not connect to the Internet.

It has worked flawlessly since I bought it some years back.

 

It gets an IP assigned, but no Internet.

I contacted my ISP but they couldn't help, other than reset IP assignment. (Which didn't solve the issue)

As it works if I connect my computer directly to the fiber modem, they couldn't help me, but referred me to here.

 

Some things I've tried, none which resolve the issue (obviously):

 

- Power off all other Decos. (Left turned off for the rest of tests)

- Change DNS to 8.8.8.8 and 8.8.4.4

- Reboot

- Factory reset

- Change Ethernet port on Deco

- Change Ethernet port on fiber modem


Anything that you can think of that would help me?

 

Thanks in advance!

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#1
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3 Reply
Re:Deco M4 cannot connect to internet
Tuesday

  @Osau What's your Deco M4 hardware version?

Please & Thank You !! ❤️
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#2
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Re:Deco M4 cannot connect to internet
Tuesday

  @ARGamingPK1 I says ver. 2.0 on the label at the bottom, so I guess it's that?

 

By the way, I took one of the other devices, reset that one and setup the WiFi.

I will try restoring the settings from the other device tomorrow and see if that works.

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#3
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Re:Deco M4 cannot connect to internet
Tuesday

  @Osau There is a new firmware 1.8.1 for Deco M4 (V2) hardware. You can download from the link below and install it by using Web UI.

 

https://static.tp-httpslink.com/upload/firmware/2025/202510/20251030/M4R%202.0_1.8.1_20250829.zip

Please & Thank You !! ❤️
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#4
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