Hello TP-Link team,

I’m experiencing two major issues with my Deco X20 units, both of which are updated to the latest firmware and software:

1. Crashes with HomeShield Protection Whenever I enable any of the HomeShield protection features—malicious content filtering, intrusion prevention, or infected device quarantine—the Deco units crash. This includes my hardwired connection, which stops working entirely until I disable the settings and restart the system.

   • Firmware confirmed as up to date via the Deco app

   • Restarted both units after enabling protection

   • Tested each protection setting individually Unfortunately, the issue persists.

2. Blocking Apps and Websites (Even with HomeShield/QoS Disabled) Even when HomeShield protection and QoS are disabled, the Deco X20s are blocking certain apps and websites on my smart devices. To get them to work, I have to switch my phone to mobile data to start the app or content, then switch back to Wi-Fi to cast to my TV. This behavior is consistent and very disruptive.

Could you confirm if these are known bugs and whether firmware fixes are planned? In the meantime, is there a recommended workaround to keep my network stable and ensure apps/websites function properly without having to toggle between mobile data and Wi-Fi?

Thank you