Deco P7 gets opffline due to PLC

Deco P7 gets opffline due to PLC

Deco P7 gets opffline due to PLC
Deco P7 gets opffline due to PLC
a week ago
Model: Deco P7  
Hardware Version:
Firmware Version: 1.4.11

Hello,

 

Short infrastructure description:

- I got a mixture mesh of Deco 3x X50 and 2x P7

- Main deco is x50 (as it supports WiFi 6)

- one of the p7 has a good WiFi connection to the main Deco.

- second P7 has got a weak signal from the main Deco.

 

Problem description:

up to some ago both p7 had no PLC connection to each other (led on power supply was always orange) and everything worked fine. The "weak" P7 could still serve the smart-home devices, which are wired to this P7. 
Since some time (unfortunately I cannot say exactly as I discovered the issue by trying to update the Firmware of smart-devices) the PLC LED turned to green and the "weak" P7 got offline. If I switch off the "strong" P7 - the "weak" P7 PLC gets to orange and it gets back to online. Basically I would even expect that "weak" P7 gets a boost due to suddenly supported PLC.

 

could you please clarify haw to fix the issue with PLC?

 

X50 FW Version 1.7.1 Build 25080612 Rel. 70421

P7 FW Version 1.4.11 Build 20231227 Rel. 66020

 

BR,

Pavel

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#1
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16 Reply
Re:Deco P7 gets opffline due to PLC
a week ago

  @Paffka Can you please confirm your hardware versions of both Deco units.

Please & Thank You !! ❤️
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#2
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Re:Deco P7 gets opffline due to PLC
a week ago

  @ARGamingPK1, how do I find out the HW versions? Neither app nor label on a back side show this info.

 

BR,

Paffka

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#3
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Re:Deco P7 gets opffline due to PLC
a week ago

  @Paffka Can you attach a picture of your Deco label which is on a back side of Deco.

Please & Thank You !! ❤️
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#4
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Re:Deco P7 gets opffline due to PLC
a week ago - last edited a week ago

P7 back label  @ARGamingPK1 here it is

 

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#5
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Re:Deco P7 gets opffline due to PLC
a week ago

  @Paffka Hmmm so your Deco P7 is already updated to latest firmware 1.4.11 and have u tried firmware 1.8.0 on Deco X50 ?

Please & Thank You !! ❤️
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#6
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Re:Deco P7 gets opffline due to PLC
a week ago

  @ARGamingPK1 App says 1.7.1 is the latest version.

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#7
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Re:Deco P7 gets opffline due to PLC
a week ago

  @Paffka There is a pre-release firmware of Deco X50 (1.8.0) you can download from the link below.

 

https://community.tp-link.com/en/home/forum/topic/845612

Please & Thank You !! ❤️
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#8
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Re:Deco P7 gets opffline due to PLC
a week ago

No wired devices shown.Everything is shown as OK 
 

 

@ARGamingPK1 

hey,

 

just updated the X50s to the version 1.8.0 and it did not help. The "weak" P7 gets offline (the LED blinks red, the wired smarthome devices are not accessible) even the PLC LED is green and Deco app shows no issues. BTW, the P7 (Flur Deco on the picture) does not show the wired smarthome devices neither. 
I tried to replace P7s and the result is the same.

 

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#9
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Re:Deco P7 gets opffline due to PLC
a week ago

  @Paffka Have u tried to use Ethernet Backhaul?

Please & Thank You !! ❤️
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#10
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Re:Deco P7 gets opffline due to PLC
a week ago - last edited a week ago

  @ARGamingPK1 no, I haven't. The distance between P7s is about 20m - I do not have such a long cable.

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#11
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