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OC200 not visable in cloud anymore

AntonV

2 weeks ago - last edited 2 weeks ago

Posts: 33

Helpful: 5

Solutions: 1

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Registered: 2023-09-24

OC200 not visable in cloud anymore

2 weeks ago - last edited 2 weeks ago

Model: OC200

Hardware Version: V1

Firmware Version: 1.37.11 Build 20251201 Rel.43290

Since Firmware upgrade, my OC200 is not longer visable in Cloud. Additionally, i can only see

I can access OC200 locally. In cloud settings i see:

How do i finid out what is the issue? Where to look? Other "cloud" devices works fine.

Additionally, if i try to unbound id, i get:

So where do i check it?

Was there any security change that suddenlly it will break cloud connection?

AntonV

1 Accepted Solution

AntonV

LV2

2 weeks ago - last edited 2 weeks ago

Posts: 33

Helpful: 5

Solutions: 1

Stories: 0

Registered: 2023-09-24

Re:OC200 not visable in cloud anymore-Solution

2 weeks ago - last edited 2 weeks ago

@AntonV I figured it out. it was DNS Proxy... It seems that https://euw1-omada-cloud.tplinkcloud.com/ gets filtered...

Recommended Solution

Vincent-TP

2 weeks ago

Posts: 4419

Helpful: 435

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Registered: 2024-06-22

Re:OC200 not visable in cloud anymore

2 weeks ago

Hi @AntonV

Thanks for sharing. Do you mean it was filtered by your firewall?

AntonV wrote

@AntonV I figured it out. it was DNS Proxy... It seems that https://euw1-omada-cloud.tplinkcloud.com/ gets filtered...

Wish you a happy life and smooth network usage! >Omada US Enterprise Beta Program Launch< >Get the Latest Omada SDN Controller Releases Here< >Experience the Latest Omada EAP Firmware<

AntonV

LV2

2 weeks ago

Posts: 33

Helpful: 5

Solutions: 1

Stories: 0

Registered: 2023-09-24

Re:OC200 not visable in cloud anymore

2 weeks ago

@Vincent-TP No. It was filtered when i turn on proxy dsn. So... What happen is following:

- first case - it seems like my OC200 is down and i don't see it in cloud.

- second case - depends on dns proxy provider - i see that oc200 is up, but when i click it i get an error (and not much more description to it).

in both Cases seems that tp-link cloud url gets filtered out as "dangerous"... either way please test it and let me know what is going on. I like DNS proxy since it filter so many other "bad" stuff out... And it worked fine until 2025/12/17... So currently i am not using feature, but i want to.

Vincent-TP

2 weeks ago

Posts: 4419

Helpful: 435

Solutions: 1448

Stories: 0

Registered: 2024-06-22

Re:OC200 not visable in cloud anymore

2 weeks ago

Hi @AntonV

Thank you for your reply.

DNS proxy does not filter the cloud functionality of the controller. It must be something else.

What's the model number and firmware version of the gateway you are using?

To verify,

- first case - it seems like my OC200 is down and i don't see it in cloud.

>>>Does that mean, the OC200 is not showing up on the cloud platform? Or it's there but showing offline?

- second case - depends on dns proxy provider - i see that oc200 is up, but when i click it i get an error (and not much more description to it).

>>> What's the status? it's online or offline? Please try get a screenshot when the error showed up even though there is no much info. Thanks.

What's the DNS proxt config? please also share a screenshot.

Wish you a happy life and smooth network usage! >Omada US Enterprise Beta Program Launch< >Get the Latest Omada SDN Controller Releases Here< >Experience the Latest Omada EAP Firmware<

OC200 not visable in cloud anymore

OC200 not visable in cloud anymore

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