@Hank21 

Well, I've tried everything. From resetting to putting in stand alone.It just won't take the firmware. I've tried even loading earlier versions. In standalone mode it just comes back with bad file error. So I am at a loss as to what to do with it.

Hi  @Hank21 

These have been the first attempts of trying to update the firmware since the AP has been put into service. Mainly because the previous controller Omada OC200 firmware had been upgraded to v 6. and the AP was flagged "outdated",  under the previous controller v. 5 firmware the AP had never been flagged for upgrades.

To answer your question, no there was no power outages during the upgrade process.

1.) My first attempt was to try to upgrade it through the controller UI. (image 2). I get a popup "Failed to upgrade no device ready to upgrade".

2.) My second attempt was to upgrade via custom upgrade ie. uploading the firmware. (images 3 & 4).  See error failure.

3. ) My third attempt was to disable mesh and wire it direct to the switch. However, the same issues persisted as above.

4. ) My fourth attempt was to move the AP off the network, forget it. Directly access it, however when trying to do the upgrade directly from it's UI, all I got was a "bad file" error.

I've tried different browsers, including "Icognito", reseting it and different PC's. Same issues.

I've put the AP back into service. No problems with adopting and provisioning including uplinking and mesh networking it. All working as intended using the orginal factory installed firmware.

So, now I am at a loss. I've tried everything.

  @Vincent-TP here is the screenshot of the EAP-225 (US) v3.0 with firmware number:

  @Vincent-TP thank you, the firmware is original to when we purchased it from Amazon CANADA. Note: