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Remote Access Feature

Remote Access Feature

Remote Access Feature
Remote Access Feature
2026-04-13 11:06:15 - last edited 2026-04-28 11:38:44
Tags: #Controller #Remote access
Model: Omada Software Controller (Linux)  
Hardware Version: V6
Firmware Version: 6.2.0.15

Im using my own software controller hosted on VPS. Im running in MSP and currently running 6.2.0.15. Im curious to know how this remote access feature work, I look at the document it support software controller atleast 6.2. Cloud Access is enabled but i only have one model (only one out of two eap225 outdoor v3.0 shown below). showing HTTPS/HTTP.  So i tried to enabled it but no luck. It says "Cannot enable the tunnel. There is no connected device that supports remote access in the current site." My CCTVs are connected in Omada Guard via my VIGI NVRs. Is it because my models doesnt support? 

 

One of the reason why i need this to remotely access because everytime there is a blackout, one of my Vigi NVR1008H (HW V2.2) doesn't connect back to Omada Cloud but my old NVR1008H (HW V1.0) is ok

 

 

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Re:Remote Access Feature-Solution
2026-04-14 09:29:16 - last edited 2026-04-28 11:38:44

 Hi,@Wifi-freak 
Thank you for posting on our business forum.

 

We would like to confirm with you first: could you please clarify the specific remote access method you are referring to?

Generally speaking, if the device is connected to an active valid internet network and bound to Omada Guard, you can remotely access your VIGI device via omada.tplinkcloud.com. Therefore, remote access will work normally as long as your device maintains a stable internet connection.

If you are referring to any other type of remote access setup, could you please kindly describe how you have deployed your remote access and provide the relevant configuration details?

 

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Re:Remote Access Feature-Solution
2026-04-14 09:29:16 - last edited 2026-04-28 11:38:44

 Hi,@Wifi-freak 
Thank you for posting on our business forum.

 

We would like to confirm with you first: could you please clarify the specific remote access method you are referring to?

Generally speaking, if the device is connected to an active valid internet network and bound to Omada Guard, you can remotely access your VIGI device via omada.tplinkcloud.com. Therefore, remote access will work normally as long as your device maintains a stable internet connection.

If you are referring to any other type of remote access setup, could you please kindly describe how you have deployed your remote access and provide the relevant configuration details?

 

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Re:Remote Access Feature
3 weeks ago

  @Nathan-TP 

 

Hi Nathan, based on the wording, I suspect they are talking about Site > Network Tools > Remote Access.

 

I have tried to use this feature across multiple routers (ER605 v2 to ER8411), switches (SG2008P to SG3428XP) and AP's (EAP225 to EAP772) and all of them bring up the same error of: "There is no connected device that supports remote access in the current site."

 

With no clear indication on the error or the support page (https://support.omadanetworks.com/en/document/119055/), I cannot work out the cause of this error. If there is a requirement to have the Omada Controller on-premise or Omada Guard, that is not clearly articulated in the support document.

 

Note: I'm using a self-hosted Omada controller in a cloud host however this would impact people with an on-prem Omada controller with port forwarding to it so that other sites can be managed from the 1 controller.

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Re:Remote Access Feature
3 weeks ago

 

Hi, @JordanW 
Thank you for pointing this out.

Remote Access is a newly added feature launched with Omada Network V6.2. To enable this feature, your gateway needs to run a firmware fully adapted to V6.2, and part of your switches/access points also require V6.2 version firmware. If the current firmware of your Omada devices is not fully compatible with V6.2, you will encounter the error prompt: "There is no connected device that supports remote access in the current site."

And yes, this requirement was not clearly stated in our official documentation, and we sincerely appreciate your valuable feedback. 

To check whether your device firmware is fully compatible with Controller V6.2, you can visit the device Support page on our official website, click into the Download section, and check the Release Note of the corresponding firmware for your device. For example, the latest firmware of ER707-M2 V1.x has explicitly marked support for Omada Network 6.2, while the compatible firmware for ER605 and ER8411 will be launched in subsequent updates.

For all other Omada devices, we recommend upgrading to the latest available firmware. Thank you for your understanding.

 

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Re:Remote Access Feature
a week ago
Sorry for the late response. I used to remote access using my DIY raspberry PI 2w using tailscale. However, my raspberry PI was down for som reason. I cant fix this coz im thousands miles away to my Omada network (Well i work in abroad). So as workaround solution, i ask my wife to bring laptop into that network and remotely access it. I have a ticket related to VIGI already but no solution on the VIGI community. I already explain very well there. Im using omada guard both my VIGI NVR. I have two sites. One VIGI NVR is running old hardware (this is working) while the new VIGI NVR doesnt work everytime the power blackout. They are using the same model but different hardware version. I have to reset the IP setting. i know its weird but this is the workaround solution ive done all the time. ANyway im coming back to my hometown soon to build new tailscale running on my proxmox and another backdoor tailscale running on raspberry ( i wanna make sure i have more alternative remote access solution).
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Remote access