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X55 (3 units) won't connect to the internet

X55 (3 units) won't connect to the internet

X55 (3 units) won't connect to the internet
X55 (3 units) won't connect to the internet
Yesterday
Model: Deco X55  
Hardware Version:
Firmware Version:

I have a Deco mesh system (M5), that I wanted to upgrade with X55 to make better use of the fast broadband I have with Virgin. 

I naively expected an easy changeover from the M5, but I am stumbling at the first hurdle with a failure to connect to the internet message from the X55 via the app.

I have turned off the router and reconnected several times but without success. 

I have also disconnected the other M5's around the house, just trying to connect to the one 'master' X55 unit next to the router, but no success.

Any help and advice would be really appreciated. 

Thanks 

 

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Re:X55 (3 units) won't connect to the internet
10 hours ago

  @Paulo100 

 

Let me help you troubleshoot this issue. Since you're getting an internet connection error during the initial setup of your X55, please follow these steps:

Before Setup • Quick Checks:
• Ensure that only one Deco X55 unit is powered on and the LED is flashing blue
• Confirm the main X55 is connected to your Virgin router with a working Ethernet cable
• Turn off any VPN applications on your phone/tablet

Troubleshooting the "No Internet connection" Error:

1. Confirm your Internet connection type with Virgin Media: For most ISPs in the UK (including Virgin), the connection type is typically "DHCP/Dynamic IP" and no VLAN is required, but it's worth confirming.

2. Test your internet connection: Connect a PC directly to your Virgin router. If the PC has Internet access but the Deco does not, you may need to perform a MAC Clone on the Deco. You can clone the MAC address of your PC's Ethernet adapter by following this guide: https://www.tp-link.com/support/faq/2925/

3. Try a different Ethernet cable between the Virgin router and the X55, or use another Ethernet port on the X55.

4. Replace the Ethernet cable if you haven't already tried a different one.

For more detailed troubleshooting tips, you can also refer to this FAQ: https://www.tp-link.com/support/faq/2239/

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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