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deco X50 mesh started failing ....The satellite unit does not connect with devices

deco X50 mesh started failing ....The satellite unit does not connect with devices

deco X50 mesh started failing ....The satellite unit does not connect with devices
deco X50 mesh started failing ....The satellite unit does not connect with devices
8 hours ago
Tags: #Deco EasyMesh
Model: Deco X50  
Hardware Version:
Firmware Version:

I purchased a set of 2 tp-link devices x50 for a mesh network at my home about 1 year ago. 

The mesh network was working fine for a year and then suddenly a week back the satellite unit stopped connecting with any clients. 

The Deco App shows the satellite unit connected to the base (both the unit show solid green light) but no client / device is able to connect to the satellite unit. 

I have reset both the devices, deleted and recreated the wifi network but nothing helps. 

I even switched the base and satellite units and still no device is able to connect to the satellite unit. 

I have contacted support but its been 10 days and no help received from them. 

 

I just had a spare set of really old google wifi devices, and I set them up at the same exact location and the mesh is working fine. 

I guess maybe its just tp link devices and their questionable reliability ? Support is also very poor..... 

What should I do? The devices are under warranty.....

 

dec app screenshot Caption

 

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6 Reply
Re:deco X50 mesh started failing ....The satellite unit does not connect with devices
8 hours ago

  @ambreesh 

 

Welcome to the community. Do you know the hardware version of your X50 units? You can find it on the bottom of your deco units. 

 

Thanks 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#2
Re:deco X50 mesh started failing ....The satellite unit does not connect with devices
8 hours ago

  @HelpFixDecoApp 

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#3
Re:deco X50 mesh started failing ....The satellite unit does not connect with devices
8 hours ago

  @HelpFixDecoApp 

 

 

 

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#4
Re:deco X50 mesh started failing ....The satellite unit does not connect with devices
7 hours ago

  @ambreesh 

 

Thank you for the information. There is beta firmware available for your X50 that might resolve some of your issues. If you are in one of the regions listed below, I recommend installing it to see if it fixes the problems.

 

Supported models/regions:


Deco X50 (US/KR) / Deco X55 (US/CA) – V1.30 / V1.33

 

If you are in one of the regions listed above, you can find more details about the beta firmware, including the download link, here

 

Thanks .

 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#5
Re:deco X50 mesh started failing ....The satellite unit does not connect with devices
5 hours ago
No, I am in India
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#6
Re:deco X50 mesh started failing ....The satellite unit does not connect with devices
5 hours ago

@Solla-topee 

 

WIll the patch work for someone in India? If not is there a version that will? 

 

Please advise 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#7

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