Event triggered but without preview option

Event triggered but without preview option

Event triggered but without preview option
Event triggered but without preview option
Yesterday
Model: VIGI C340  
Hardware Version: V2
Firmware Version: 2.0.6

Hello.

 

After I learned that there is no Nethdd option for this camera I bought MicroSD class10 from Sandisk, 32GB.

In event viewer I can see that there are triggered events but for some reason I can not see the playback.

When I click on event from today, on right side shows "No recordings"...

 

Very unusual...

Some advice please ?

 

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#1
2 Reply
Re:Event triggered but without preview option
18 hours ago

Hi @Peterzweet 

 

Thanks for reaching out to TP-Link Business Forums.

 

May I know did you set the recording schedule to 24/7 or just a certain period of time?

What's the SD card status shown on the VIGI APP? Does it say Look Good?

Did you format the SD card after inserting it to the camera on VIGI APP? If the remaining space of an SD card is less than 500MB or 5% of the total capacity before the first insertion of the camera, it would be impossible to record. 

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#2
Re:Event triggered but without preview option
3 hours ago

  @Gabriel-TP 

 

I solved it.

I apologize for submitting a problem...

 

The catch was in camera settings. I connected directly to camera over web and record schedule was set to off. 

I was confused because in VIGI Config tool app in "Basic" Event settings schedule is selected 24/7 and for me this looks like settings are overlapped.

 

Thanks for support!

BR!

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#3