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Or Plusnet isn't letting it connect. I get internet capability but then a Service Information page instead of a web address I've entered. All the settings are correct as far as I can tell. I've spent hours since Friday trying to do this with no result. Background: Plusnet supplied me with a Technicolor router which, being single band, can no longer cope with the population of wifi enabled devices in the house. When I contacted them, I saw they were offering (free to new users but £99.00 to anyone else) the Hub One. I checked out reviews and found this, like the Technicolor, wasn't highly rated and eventually went for the Archer. Plusnet said if I got my own router they wouldn't be able to help me set it up but I didn't really see this as a problem because I've done it before for myself and other people (not an expert, just ok at finding and using information). Now, I'm beginning to see that less as advice and more as a threat! The router is connected to a BTopenreach modem by the same cable as was the Technicolor; everything fires up perfectly with blue lights where there should be blue lights, but then comes the SI page block. I'd be grateful to hear from anyone who's experienced this and got round it because otherwise I'm going to have a C9 for sale and a Hub One in my loft!