Model :

Hardware Version :

Firmware Version :

ISP :

My extender (model: wa850re) loses connection with the main router (model: Zyxel SBG3300-N) after a period of time ranging from as little as 15 minutes up to about 2 hours.


Rebooting the extender 'fixes' the problem for another period of time.


When the extender loses connection, the RE light remains lit, and the signal display remains lit. The extender does not display any error condition and continues to broadcast a network claiming to be my home network (ie, you can connect to it using my home network's credentials) but that network does not 'break out' to the Internet.


The wifi network being broadcast by the router itself is fine and has a connection to the Internet.


I have performed a factory reset on the extender twice. The first time I reconnected it to the home network using WPS. The second time I reconnected it 'manually' using a web browser. Neither made any difference.


What am I supposed to do to fix this problem? How do I even begin diagnosing the root cause of this problem?