What should I do if the TP-Link network adapter is not working properly in my computer?

Case 1 Slow speed

 

Follow the steps in the following the FAQ found here

 

Case 2 Unstable connection

 

Step 1

Check Wi-Fi signal strength. If the signal is weak, try moving the computer closer to your router if possible.

Step 2

If your product is a dual band adapter you will want to check if the issue is on both bands or just one.

Step 3

Log into your router and change the channel and channel width to avoid possible interference.

Step 4

Update driver of the adapter.

Step 5

Contact TP-Link support with the results of the above testing.  We may ask additional questions to narrow the issue down.

 

Case 3 Cannot find wireless network

 

A. can't find a specific SSID

Change SSID/wireless network name and channel of your router (contact the router support if you don’t know how to do it).

B. can't find any SSID

Step 1

Enable your computer's wireless service.

Step 2

For Windows,

Enable WLAN AutoConfig (Windows only)

Step 3

Uninstall anti-virus software and disable firewall if any.

Step 4

Update driver of the adapter.

Step 5

Contact TP-Link support with the results of the above testing.  We may ask additional questions to narrow the issue down. 

 

Case 4 Can't connect to Wi-Fi

 

Step 1

Make sure your router is working. Use other device like laptop or mobile phone to connect Wi-Fi and check the internet connection.

Step 2

Check Wi-Fi signal strength. Move the computer closer to your router or adjust wireless settings like channel and channel width on your router. Please contact your router's support to assist you.

Step 3

Update driver of the adapter.

Step 4

Contact TP-Link support with the results of the above testing.  We may ask additional questions to narrow the issue down.