No Weekly Report yet

Released On: 2022-08-19 09:41:13Last update time: 2022-08-26 12:03:51

Occasionally, some users reported a message was received that a new report was available. When opening the weekly report, the following error message "No Weekly Report yet" showed up. 


Please kindly refer to the following troubleshooting suggestions:

1. Make sure your Deco is in wireless router mode instead of AP mode.

Since AP mode doesn't generate weekly report data, there will be no content in the Weekly report.

How to check the operation mode of the Deco: Open Deco APP>>More>>Advanced>>Operation Mode.

For the difference between AP mode and router mode, please refer to this FAQ.


2. Make sure you have used the network scan or parental control feature in this period.

The weekly report is based on the network scan and parental control feature. If you don't use these two features, the weekly report may be empty or show ‘No data’.


3. Check whether the name of Parental Control profiles contains single quotes.

If the name contains single quotes, for example, Tom's Phone, it will cause some issues currently. Please delete the single quotes, for example, change to the Phone of Tom. Then, wait for the new weekly report next Monday and check again.

Note: The issue will be fixed in the future firmware update.


4. Try to reinstall the Deco APP. Then check if the weekly report has content again.


If the issue continued, please refer to the following picture to submit the App log and add the Knowledge Base ID-412546 in the suggestions for notification.