No Weekly Report yet
Occasionally, some users reported a message was received that a new report was available. When opening the weekly report, the following error message "No Weekly Report yet" showed up.
Please kindly refer to the following troubleshooting suggestions:
1. Make sure your Deco is in wireless router mode instead of AP mode.
Since AP mode doesn't generate weekly report data, there will be no content in the Weekly report.
How to check the operation mode of the Deco: Open Deco APP>>More>>Advanced>>Operation Mode.
For the difference between AP mode and router mode, please refer to this FAQ.
2. Make sure you have used the network scan or parental control feature in the time period.
The weekly report is based on the network scan and parental control feature. If you don't use these two features, the weekly report may be empty or show ‘No data’.
3. Check whether the name of Parental Control profiles contains single quotes.
If the name contains single quotes, for example, Tom's Phone, it will cause some issues currently. Please delete the single quotes, for example, change to the Phone of Tom. Then, wait for the new weekly report next Monday and check again.
Note: The issue will be fixed in the future firmware update.
4. Try to reinstall the Deco APP. Then check if the weekly report has content again.
If the issue continued, please try to submit the App log to us.---How to submit Deco APP log
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Occasionally, some users reported a message was received that a new report was available. When opening the weekly report, the following More Info Check Here
It seems like you're referring to a situation where you're expecting a weekly report in a TP-Link context but haven't received it yet. To address this issue, you can take the following steps:
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Start by checking your email inbox, as weekly reports are often sent via email. Search for the subject or sender related to TP-Link or the specific report you're expecting.
-
Spam or Junk Folder: Sometimes, emails can be filtered as spam or end up in your junk folder. Be sure to check these folders to see if the report email was mistakenly sorted there.
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Confirm the Schedule: Make sure that the report is indeed scheduled for the day you're expecting it. If there's a designated day for weekly reports, ensure it hasn't been rescheduled or delayed.
-
Contact the Sender: If you still haven't received the report and it's past the expected delivery date, reach out to the sender or the relevant department in your organization responsible for sending out the report. They can provide you with the most up-to-date information on its status.
-
Check Filters and Rules: If you use email filtering rules or email client settings, ensure that you haven't accidentally set up any rules that might have moved the report email to a specific folder.
-
Network or Connectivity Issues: If the report is generated and delivered online, ensure that you have a stable internet connection. Connectivity issues may prevent the report from being delivered.
-
Double-Check the Email Address: Ensure that the email address associated with your account is correct and up-to-date. A typo or outdated address can lead to missed emails.
-
Resend Request: If you're the one requesting the report, consider resending the request to ensure it's on the radar of the sender.
-
Ask for a Manual Copy: If all else fails, you can request a manual copy of the report from the sender or the department responsible. They can provide you with the report directly if necessary.
Remember that specific actions may vary depending on your organization's processes and the nature of the report you're expecting. Be sure to communicate with the relevant parties involved to resolve the issue.
It seems like you're referring to a situation where you're expecting a weekly report in a TP-Link context but haven't received it yet. To address this issue, you can take the following steps:
-
Check your Inbox: Start by checking your email inbox, as weekly reports are often sent via email. Search for the subject or sender related to TP-Link or the specific report you're expecting.
-
Spam or Junk Folder: Sometimes, emails can be filtered as spam or end up in your junk folder. Be sure to check these folders to see if the report email was mistakenly sorted there.
-
Confirm the Schedule: Make sure that the report is indeed scheduled for the day you're expecting it. If there's a designated day for weekly reports, ensure it hasn't been rescheduled or delayed.
-
Contact the Sender: If you still haven't received the report and it's past the expected delivery date, reach out to the sender or the relevant department in your organization responsible for sending out the report. They can provide you with the most up-to-date information on its status.
-
Check Filters and Rules: If you use email filtering rules or email client settings, ensure that you haven't accidentally set up any rules that might have moved the report email to a specific folder.
-
Network or Connectivity Issues: If the report is generated and delivered online, ensure that you have a stable internet connection. Connectivity issues may prevent the report from being delivered.
-
Double-Check the Email Address: Ensure that the email address associated with your account is correct and up-to-date. A typo or outdated address can lead to missed emails.
-
Resend Request: If you're the one requesting the report, consider resending the request to ensure it's on the radar of the sender.
-
Ask for a Manual Copy: If all else fails, you can request a manual copy of the report from the sender or the department responsible. They can provide you with the report directly if necessary.
Remember that specific actions may vary depending on your organization's processes and the nature of the report you're expecting. Be sure to communicate with the relevant parties involved to resolve the issue.
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