How to capture the modem log on Deco X50-5G
1. Confirm the PIN is unblocked on the Deco APP.
2. Install the 1.1.7 debug firmware:
- If the current firmware is 1.1.5/1.1.7, please directly install 1.1.7_build_20250228 in the file.
- If the current firmware is 1.2.0/1.2.1, please update to intermediate firmware 1.2.0_build_20241206 first, then downgrade to 1.1.7_build_20250228 directly via web UI again.
| Deco X50-5G_debug tools | It includes
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3. Unzip QWinLog_V1.8.5.zip and run QWinLog_V1.8.5.exe. Check "QXDM Log", enable "LAN Port" Type, set Server IP to Deco's LAN IP, and select the appropriate Log Path. Then click "Start".
4. Wait until the reported issue happens again.
5. Click the "Stop" button as early as possible after reproducing the problem. Then Provide us with the log from the log path.
New log, Added ping monitor to get time stamps:
| 2025-05-28 09:05:46 | Ping | Up | 635 msec |
| 2025-05-28 09:04:08 | Ping | Down | Request timed out (ICMP error # 11010) |
| 2025-05-28 09:03:08 | Ping | Warning | Request timed out (ICMP error # 11010) |
Tail of QWinLog_V1.8.5:
2025-05-28 08:59:33.462 Create new dm log : C:\Users\Bosse\Downloads\Debug_for_Deco_X50-5G\Debug for Deco X50-5G\QWinLog_V1.8.5\Log\\quectel_log_LAN_20250525113402606\20250528085933446.qmdl2.
2025-05-28 08:59:33.462 write qsr4 data to log. len = 0
2025-05-28 08:59:33.463 Loop coverage old files path :C:\Users\Bosse\Downloads\Debug_for_Deco_X50-5G\Debug for Deco X50-5G\QWinLog_V1.8.5\Log\quectel_log_LAN_20250525113402606
2025-05-28 08:59:33.463 Loop coverage old files ext :qmdl2
2025-05-28 09:08:43.070 check SerialAutoReconnectThread
2025-05-28 09:08:43.070 Enter QuectelLanLogStop
2025-05-28 09:08:43.827 Try to disable qtrace. times = 1
2025-05-28 09:08:43.827 ReadLanPortDataToFile 0 bytes
2025-05-28 09:08:43.937 Try to disable qtrace. times = 2
2025-05-28 09:08:43.937 ReadLanPortDataToFile 0 bytes
2025-05-28 09:08:44.113 Try to disable qtrace. times = 3
2025-05-28 09:08:44.113 ReadLanPortDataToFile 0 bytes
2025-05-28 09:08:44.220 Try to disable qtrace. times = 4
2025-05-28 09:08:44.220 ReadLanPortDataToFile 0 bytes
2025-05-28 09:08:44.330 Try to disable qtrace. times = 5
2025-05-28 09:08:44.330 ReadLanPortDataToFile 0 bytes
2025-05-28 09:08:44.441 Try to disable qtrace. times = 6
2025-05-28 09:08:44.441 ReadLanPortDataToFile 0 bytes
2025-05-28 09:08:44.551 Try to disable qtrace. times = 7
2025-05-28 09:08:44.552 ReadLanPortDataToFile 0 bytes
2025-05-28 09:08:44.663 Try to disable qtrace. times = 8
2025-05-28 09:08:44.663 ReadLanPortDataToFile 0 bytes
2025-05-28 09:08:44.773 Try to disable qtrace. times = 9
2025-05-28 09:08:44.773 ReadLanPortDataToFile 0 bytes
2025-05-28 09:08:44.883 Try to disable qtrace. times = 10
2025-05-28 09:08:44.883 ReadLanPortDataToFile 0 bytes
2025-05-28 09:08:45.071 Try to disable qtrace. times = 11
2025-05-28 09:08:45.072 ReadLanPortDataToFile 0 bytes
2025-05-28 09:08:45.180 Try to disable qtrace. times = 12
2025-05-28 09:08:45.180 ReadLanPortDataToFile 0 bytes
2025-05-28 09:08:45.291 Try to disable qtrace. times = 13
2025-05-28 09:08:45.291 ReadLanPortDataToFile 0 bytes
2025-05-28 09:08:45.401 Try to disable qtrace. times = 14
2025-05-28 09:08:45.402 ReadLanPortDataToFile 0 bytes
2025-05-28 09:08:45.512 Try to disable qtrace. times = 15
2025-05-28 09:08:45.512 ReadLanPortDataToFile 0 bytes
2025-05-28 09:08:45.622 Try to disable qtrace. times = 16
2025-05-28 09:08:45.622 ReadLanPortDataToFile 0 bytes
2025-05-28 09:08:45.733 Try to disable qtrace. times = 17
2025-05-28 09:08:45.733 ReadLanPortDataToFile 0 bytes
2025-05-28 09:08:45.844 Try to disable qtrace. times = 18
2025-05-28 09:08:45.844 ReadLanPortDataToFile 0 bytes
2025-05-28 09:08:45.955 Try to disable qtrace. times = 19
2025-05-28 09:08:45.956 ReadLanPortDataToFile 0 bytes
2025-05-28 09:08:46.066 Try to disable qtrace. times = 20
2025-05-28 09:08:46.066 ReadLanPortDataToFile 0 bytes
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2025-05-28 09:08:46.177 ReadLanPortDataToFile 0 bytes
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2025-05-28 09:08:46.288 ReadLanPortDataToFile 0 bytes
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2025-05-28 09:08:46.399 ReadLanPortDataToFile 0 bytes
2025-05-28 09:08:46.509 Try to disable qtrace. times = 24
2025-05-28 09:08:46.509 ReadLanPortDataToFile 0 bytes
2025-05-28 09:08:46.620 Try to disable qtrace. times = 25
2025-05-28 09:08:46.620 ReadLanPortDataToFile 0 bytes
2025-05-28 09:08:46.731 Try to disable qtrace. times = 26
2025-05-28 09:08:46.731 ReadLanPortDataToFile 0 bytes
2025-05-28 09:08:46.842 Try to disable qtrace. times = 27
2025-05-28 09:08:46.842 ReadLanPortDataToFile 0 bytes
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2025-05-28 09:08:46.953 ReadLanPortDataToFile 0 bytes
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2025-05-28 09:08:47.063 ReadLanPortDataToFile 0 bytes
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2025-05-28 09:08:47.194 ReadLanPortDataToFile 0 bytes
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2025-05-28 09:08:47.301 ReadLanPortDataToFile 0 bytes
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2025-05-28 09:08:47.409 ReadLanPortDataToFile 0 bytes
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2025-05-28 09:08:47.515 ReadLanPortDataToFile 0 bytes
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2025-05-28 09:08:47.621 ReadLanPortDataToFile 0 bytes
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2025-05-28 09:08:47.729 ReadLanPortDataToFile 0 bytes
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2025-05-28 09:08:47.840 ReadLanPortDataToFile 0 bytes
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2025-05-28 09:08:47.952 ReadLanPortDataToFile 0 bytes
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2025-05-28 09:08:48.063 ReadLanPortDataToFile 0 bytes
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2025-05-28 09:08:48.174 ReadLanPortDataToFile 0 bytes
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2025-05-28 09:08:48.286 ReadLanPortDataToFile 0 bytes
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2025-05-28 09:08:48.398 ReadLanPortDataToFile 0 bytes
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2025-05-28 09:08:48.511 ReadLanPortDataToFile 0 bytes
2025-05-28 09:08:48.624 Try to disable qtrace. times = 43
2025-05-28 09:08:48.624 ReadLanPortDataToFile 0 bytes
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2025-05-28 09:08:48.735 ReadLanPortDataToFile 0 bytes
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2025-05-28 09:08:48.847 ReadLanPortDataToFile 0 bytes
2025-05-28 09:08:48.959 Try to disable qtrace. times = 46
2025-05-28 09:08:48.959 ReadLanPortDataToFile 0 bytes
2025-05-28 09:08:49.070 Try to disable qtrace. times = 47
2025-05-28 09:08:49.070 ReadLanPortDataToFile 0 bytes
2025-05-28 09:08:49.180 Try to disable qtrace. times = 48
2025-05-28 09:08:49.180 ReadLanPortDataToFile 0 bytes
2025-05-28 09:08:49.291 Try to disable qtrace. times = 49
2025-05-28 09:08:49.291 ReadLanPortDataToFile 0 bytes
2025-05-28 09:08:49.401 Try to disable qtrace. times = 50
2025-05-28 09:08:49.401 ReadLanPortDataToFile 0 bytes
2025-05-28 09:08:49.568 Try to disable qtrace. times = 51
2025-05-28 09:08:49.568 ReadLanPortDataToFile 0 bytes
2025-05-28 09:08:49.751 Try to disable qtrace. times = 52
2025-05-28 09:08:49.751 ReadLanPortDataToFile 0 bytes
2025-05-28 09:08:49.938 Try to disable qtrace. times = 53
2025-05-28 09:08:49.939 ReadLanPortDataToFile 0 bytes
2025-05-28 09:08:50.127 Try to disable qtrace. times = 54
2025-05-28 09:08:50.127 ReadLanPortDataToFile 0 bytes
2025-05-28 09:08:50.364 Try to disable qtrace. times = 55
2025-05-28 09:08:50.364 ReadLanPortDataToFile 0 bytes
2025-05-28 09:08:50.553 Try to disable qtrace. times = 56
2025-05-28 09:08:50.553 ReadLanPortDataToFile 0 bytes
2025-05-28 09:08:50.732 Try to disable qtrace. times = 57
2025-05-28 09:08:50.732 ReadLanPortDataToFile 0 bytes
2025-05-28 09:08:50.921 Try to disable qtrace. times = 58
2025-05-28 09:08:50.921 ReadLanPortDataToFile 0 bytes
2025-05-28 09:08:51.033 Try to disable qtrace. times = 59
2025-05-28 09:08:51.033 ReadLanPortDataToFile 0 bytes
2025-05-28 09:08:51.145 Try to disable qtrace. times = 60
2025-05-28 09:08:51.145 ReadLanPortDataToFile 0 bytes
2025-05-28 09:08:51.251 Try to disable qtrace. times = 61
2025-05-28 09:08:51.251 ReadLanPortDataToFile 0 bytes
2025-05-28 09:08:51.352 Try to disable qtrace. times = 62
2025-05-28 09:08:51.352 ReadLanPortDataToFile 0 bytes
2025-05-28 09:08:51.465 Try to disable qtrace. times = 63
2025-05-28 09:08:51.466 ReadLanPortDataToFile 0 bytes
2025-05-28 09:08:51.577 Try to disable qtrace. times = 64
2025-05-28 09:08:51.577 ReadLanPortDataToFile 0 bytes
2025-05-28 09:08:51.683 Try to disable qtrace. times = 65
2025-05-28 09:08:51.683 ReadLanPortDataToFile 0 bytes
2025-05-28 09:08:51.798 Try to disable qtrace. times = 66
2025-05-28 09:08:51.798 ReadLanPortDataToFile 0 bytes
2025-05-28 09:08:51.959 Try to disable qtrace. times = 67
2025-05-28 09:08:51.959 ReadLanPortDataToFile 0 bytes
2025-05-28 09:08:52.068 Try to disable qtrace. times = 68
2025-05-28 09:08:52.068 ReadLanPortDataToFile 0 bytes
2025-05-28 09:08:52.168 Try to disable qtrace. times = 69
2025-05-28 09:08:52.168 ReadLanPortDataToFile 0 bytes
2025-05-28 09:08:52.268 Try to disable qtrace. times = 70
2025-05-28 09:08:52.268 ReadLanPortDataToFile 0 bytes
2025-05-28 09:08:52.370 Try to disable qtrace. times = 71
2025-05-28 09:08:52.370 ReadLanPortDataToFile 0 bytes
2025-05-28 09:08:52.482 Try to disable qtrace. times = 72
2025-05-28 09:08:52.482 ReadLanPortDataToFile 0 bytes
2025-05-28 09:08:52.586 Try to disable qtrace. times = 73
2025-05-28 09:08:52.586 ReadLanPortDataToFile 0 bytes
2025-05-28 09:08:52.686 Try to disable qtrace. times = 74
2025-05-28 09:08:52.686 ReadLanPortDataToFile 0 bytes
2025-05-28 09:08:52.786 Try to disable qtrace. times = 75
2025-05-28 09:08:52.786 ReadLanPortDataToFile 0 bytes
2025-05-28 09:08:52.887 Try to disable qtrace. times = 76
2025-05-28 09:08:52.887 ReadLanPortDataToFile 0 bytes
2025-05-28 09:08:52.987 Try to disable qtrace. times = 77
2025-05-28 09:08:52.987 ReadLanPortDataToFile 0 bytes
2025-05-28 09:08:53.088 Try to disable qtrace. times = 78
2025-05-28 09:08:53.088 ReadLanPortDataToFile 0 bytes
2025-05-28 09:08:53.193 Try to disable qtrace. times = 79
2025-05-28 09:08:53.193 ReadLanPortDataToFile 0 bytes
2025-05-28 09:08:53.302 Try to disable qtrace. times = 80
2025-05-28 09:08:53.302 ReadLanPortDataToFile 0 bytes
2025-05-28 09:08:53.404 Try to disable qtrace. times = 81
2025-05-28 09:08:53.404 ReadLanPortDataToFile 0 bytes
2025-05-28 09:08:53.518 Try to disable qtrace. times = 82
2025-05-28 09:08:53.518 ReadLanPortDataToFile 0 bytes
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2025-05-28 09:08:53.619 ReadLanPortDataToFile 0 bytes
2025-05-28 09:08:53.720 Try to disable qtrace. times = 84
2025-05-28 09:08:53.720 ReadLanPortDataToFile 0 bytes
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2025-05-28 09:08:53.835 ReadLanPortDataToFile 0 bytes
2025-05-28 09:08:53.947 Try to disable qtrace. times = 86
2025-05-28 09:08:53.947 ReadLanPortDataToFile 0 bytes
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2025-05-28 09:08:54.058 ReadLanPortDataToFile 0 bytes
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2025-05-28 09:08:54.170 ReadLanPortDataToFile 0 bytes
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2025-05-28 09:08:54.281 ReadLanPortDataToFile 0 bytes
2025-05-28 09:08:54.522 Try to disable qtrace. times = 90
2025-05-28 09:08:54.522 ReadLanPortDataToFile 0 bytes
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2025-05-28 09:08:54.699 ReadLanPortDataToFile 0 bytes
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2025-05-28 09:08:54.801 ReadLanPortDataToFile 0 bytes
2025-05-28 09:08:55.054 Try to disable qtrace. times = 93
2025-05-28 09:08:55.055 ReadLanPortDataToFile 0 bytes
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2025-05-28 09:08:55.406 ReadLanPortDataToFile 0 bytes
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2025-05-28 09:08:55.521 ReadLanPortDataToFile 0 bytes
2025-05-28 09:08:55.819 Try to disable qtrace. times = 96
2025-05-28 09:08:55.820 ReadLanPortDataToFile 0 bytes
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2025-05-28 09:08:55.995 ReadLanPortDataToFile 0 bytes
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2025-05-28 09:08:56.095 ReadLanPortDataToFile 0 bytes
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2025-05-28 09:08:56.203 ReadLanPortDataToFile 0 bytes
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2025-05-28 09:08:56.306 ReadLanPortDataToFile 0 bytes
2025-05-28 09:08:56.407 Log stopped, dir<C:\Users\Bosse\Downloads\Debug_for_Deco_X50-5G\Debug for Deco X50-5G\QWinLog_V1.8.5\Log\\quectel_log_LAN_20250525113402606\>2025-05-28 08:59:33.462 Create new dm log : C:\Users\Bosse\Downloads\Debug_for_Deco_X50-5G\Debug for Deco X50-5G\QWinLog_V1.8.5\Log\\quectel_log_LAN_20250525113402606\20250528085933446.qmdl2.
Hello, I have the same issue, red light every few days. Here are my connexion details
My problem is that I am not close to the x50 to save the logs... Do you have any idea on how to solve the issue?
Best
Ok