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Archer VR2800 drops internet connection multiple times a day but maintains local network connection
Archer VR2800 drops internet connection multiple times a day but maintains local network connection
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Archer VR2800 drops internet connection multiple times a day but maintains local network connection
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2018-01-15 09:12:21 - last edited 2020-10-12 08:44:32
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Archer VR2800 drops internet connection multiple times a day but maintains local network connection
2018-01-15 09:12:21 - last edited 2020-10-12 08:44:32
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I have bought a new Archer VR2800 router about 3 weeks ago, which drops its internet connection multiple times a day for approximately 5 mins or so (length of time seems to vary). However, all the wifi and Lan connections remain up and working. It's only the actual internet that is down. The DSL line is up the whole time. The logs show nothing helpful and no errors present. If I remote into the webpage interface of the router (either wirelessly or Lan connection) I can get into it just fine, but where it shows the internet status it just says 'disconnected'. If I leave the router for 5 mins or so, the internet connection reconnects on its own with no intervention. If I restart the router it will also come back.
Raised a support case with TP-Link, who so far told me to switch off "Bit swap" in advanced settings. This did not work. Waiting to hear for something else to try.
I suspect though, that my router is simply defective and needs replacing.
Anyone else having these issues?
My old ISP router has none of these issues whatsoever, so It's not the DSL line.
Hardware Version :
Firmware Version :
ISP :
I have bought a new Archer VR2800 router about 3 weeks ago, which drops its internet connection multiple times a day for approximately 5 mins or so (length of time seems to vary). However, all the wifi and Lan connections remain up and working. It's only the actual internet that is down. The DSL line is up the whole time. The logs show nothing helpful and no errors present. If I remote into the webpage interface of the router (either wirelessly or Lan connection) I can get into it just fine, but where it shows the internet status it just says 'disconnected'. If I leave the router for 5 mins or so, the internet connection reconnects on its own with no intervention. If I restart the router it will also come back.
Raised a support case with TP-Link, who so far told me to switch off "Bit swap" in advanced settings. This did not work. Waiting to hear for something else to try.
I suspect though, that my router is simply defective and needs replacing.
Anyone else having these issues?
My old ISP router has none of these issues whatsoever, so It's not the DSL line.
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Re:Archer VR2800 drops internet connection multiple times a day but maintains local network connection
2021-04-19 07:44:02
Ok, the "fix" I suggested with the static DNS addresses worked for a while, but then the VR2800 returned to its old tricks of dropping connections regularly. It has now been consigned to the scrap heap, and an old BT router put in its place. While it is less capable at least it stays connected for most of the day. This was my first experience of TP-Link, and it will be my last as there is no excuse for a premium-priced product to be as faulty as the forums are showing it to be, and for there to be no obvious patch or firmware upgrade to rectify the issues.
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2018-01-15 09:12:21 - last edited 2020-10-12 08:44:32
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