VR 2600 v - Phone Calls are not completetd
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VR 2600 v - Phone Calls are not completetd
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VR 2600 v - Phone Calls are not completetd
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2018-03-22 18:14:22
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VR 2600 v - Phone Calls are not completetd
2018-03-22 18:14:22
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Model :
Hardware Version :
Firmware Version :
ISP :
Hello.
Since 2 month I am using the TP Link VR 2600 v Router with German Telekom as ISP.
Internet and phone is working but ...
I need help with the following problem:
--> If I want to make phone calls, it occurs, that these calls are not completed.
I dial the number,
I can hear the sound of dialing
... than - after a certain time - the line is mute and I hear the "occupied" signal.
I called my ISP (Telekom) and we figured out, that this happens, if the number I want to call is located by the German Vodafone.
If I call the same phone number by using a "call by call" provider, the call is completed correctly.
Can anybody please give me a hint or the solution ?
Thanks and kind regards.
Hardware Version :
Firmware Version :
ISP :
Hello.
Since 2 month I am using the TP Link VR 2600 v Router with German Telekom as ISP.
Internet and phone is working but ...
I need help with the following problem:
--> If I want to make phone calls, it occurs, that these calls are not completed.
I dial the number,
I can hear the sound of dialing
... than - after a certain time - the line is mute and I hear the "occupied" signal.
I called my ISP (Telekom) and we figured out, that this happens, if the number I want to call is located by the German Vodafone.
If I call the same phone number by using a "call by call" provider, the call is completed correctly.
Can anybody please give me a hint or the solution ?
Thanks and kind regards.
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Re:VR 2600 v - Phone Calls are not completetd
2018-03-27 17:36:19
try to diable SIP-ALG under NAT forwarding--ALG.
have you asked telekom why the call is not completed if you call German Vodafone.? they should be able to tell you more info.
have you asked telekom why the call is not completed if you call German Vodafone.? they should be able to tell you more info.
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Re:VR 2600 v - Phone Calls are not completetd
2018-03-30 03:50:15
I have same problem. They say it depends on codec. vodafone does not support PCMu. I cant find where to choose the codec.
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Re:VR 2600 v - Phone Calls are not completetd
2018-03-30 14:29:50
i can't find codec in the menu, either.
but you can try disable SIP-ALG under forwarding--ALG settings
also enable voip qos under QOS--put voip on the high priority list.
but you can try disable SIP-ALG under forwarding--ALG settings
also enable voip qos under QOS--put voip on the high priority list.
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Re:VR 2600 v - Phone Calls are not completetd
2018-03-30 14:49:59
i think it is better to contact tp-link support so they can solve this issue.
franco111222 wrote
I have same problem. They say it depends on codec. vodafone does not support PCMu. I cant find where to choose the codec.
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VR 2600 v - Phone Calls are not completed
2018-03-31 21:23:06
Thank you all so far for your answers and hints.
@ Kevin SG
I tried your advice and have disabled SIP-ALG.
No difference. The problem continues ... :(
@ Shield101
Tested your hints too. no difference. The problem ist still the same :(
I have been in touch with the technical dept. of Telekom and they tested my line. Everything fine.
I have installed and tested an original Telekom router an a Fritz-box on my line too. With both the problem was not detected.
Therefore I am sure up to 99 %, that it is a problem with the TP-Link router :eek:
@ vieldcs
I'll do that and inform the TP-Link support.
If anybody has an other idea, please ...
Kind regards and happy Easter days :)
@ Kevin SG
I tried your advice and have disabled SIP-ALG.
No difference. The problem continues ... :(
@ Shield101
Tested your hints too. no difference. The problem ist still the same :(
I have been in touch with the technical dept. of Telekom and they tested my line. Everything fine.
I have installed and tested an original Telekom router an a Fritz-box on my line too. With both the problem was not detected.
Therefore I am sure up to 99 %, that it is a problem with the TP-Link router :eek:
@ vieldcs
I'll do that and inform the TP-Link support.
If anybody has an other idea, please ...
Kind regards and happy Easter days :)
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Re:VR 2600 v - Phone Calls are not completetd
2018-03-31 21:34:15
Thanks to all for your answers and hints.
I made the modifications as suggested from Kevin and Shield - but there was no difference. The problem still continues :(
I have contacted the technical department of German Telekom. They have tested my phone line and told me that everything is o.k.
Also I made two tests.
At first with a original Telekom router and than a secound wit a Fritz-box router.
In both tests the problem was not detectable and present.
Connecting again my TP-Link router the problem returned. :(
Therefore I am 99 % sure, that it should be a issue of the TP-Link router ...
Anybody has further ideas or hints ?
Thanks for your replies and nice Easter days !
I made the modifications as suggested from Kevin and Shield - but there was no difference. The problem still continues :(
I have contacted the technical department of German Telekom. They have tested my phone line and told me that everything is o.k.
Also I made two tests.
At first with a original Telekom router and than a secound wit a Fritz-box router.
In both tests the problem was not detectable and present.
Connecting again my TP-Link router the problem returned. :(
Therefore I am 99 % sure, that it should be a issue of the TP-Link router ...
Anybody has further ideas or hints ?
Thanks for your replies and nice Easter days !
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Re:VR 2600 v - Phone Calls are not completetd
2018-04-02 01:52:06
I have the same problem as Alex (you are not alone! ;) . Provider is also German Telekom.However, I suspect that the not working numbers are of people with "ISDN numbers" (so not SIP, VoIP yet).The problem is present for at least 3 month. Can we get a statement from Tp-link? Thank you!
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Problem with Vodafone
2018-04-03 05:06:26
Hi,
look here.
forum.tp-link.com/showthread.php?106769-How-to-set-codec-on-Archer-VR2800v
best regards
Frank Radermacher
look here.
forum.tp-link.com/showthread.php?106769-How-to-set-codec-on-Archer-VR2800v
best regards
Frank Radermacher
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Re:VR 2600 v - Phone Calls are not completetd
2018-04-03 16:03:49
Thank you very much for your hint franco111222
But I am not sure, if I can use these firmware for my router too. Finally it is posted for a VR2800v router
03-30-2018 09:57 #4
tplink
AdministratorJoin DateMar 2012Posts447
[COLOR=#333333]
:confused:
But I am not sure, if I can use these firmware for my router too. Finally it is posted for a VR2800v router
03-30-2018 09:57 #4
tplink
AdministratorJoin DateMar 2012Posts447
[COLOR=#333333]
Dear Customer
Please kindly try this beta firmware for your problem. Beta Firmware link is<[COLOR=#222222] http://support.tp-link.com/f/a185defe99/?dl=1>.
If this firmware has solved your problem, please let us know and we will add the fixes into our next official firmware.
Please note: The firmware has 30 days limit to access and download.
Thank you very much for your support of tp-link products!
Please kindly try this beta firmware for your problem. Beta Firmware link is<[COLOR=#222222] http://support.tp-link.com/f/a185defe99/?dl=1>.
If this firmware has solved your problem, please let us know and we will add the fixes into our next official firmware.
Please note: The firmware has 30 days limit to access and download.
Thank you very much for your support of tp-link products!
:confused:
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Re:VR 2600 v - Phone Calls are not completetd
2018-04-03 16:37:44
RLink wrote
I have the same problem as Alex (you are not alone! ;) . Provider is also German Telekom.However, I suspect that the not working numbers are of people with "ISDN numbers" (so not SIP, VoIP yet).The problem is present for at least 3 month. Can we get a statement from Tp-link? Thank you!
Thank you :-)
I have contacted TP-Link to clearify these issue ...
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2018-03-22 18:14:22
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