Deco Won't Connect to TP-Link Cloud
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Deco Won't Connect to TP-Link Cloud
Model :
Hardware Version :
Firmware Version :
ISP :
Hi - just got a TP-Link Deco M5 hence first post! I wonder if someone can help
Trying to set up the first disc all goes well until it tries to set up the network - at which point it fails with the message "Failed to connect to TP-Link Cloud."
Tried over and over with no success.
Internet via modem (PlusNet fibre) is working perfectly (and indeed the Deco set up says it's connected to the internet - although plugging my laptop into the second lan socket doesn't connect it - but then I suppose the deco is still in setup mode, so probably means nothing)
[*]I tried registering a second account with a different email address and logged into the app with that... same result: no problem until it tries to set up the network
[*]I tried with one of the other units (it is a set of 3) in case the unit was faulty - but same result
[*]It doesn't matter if I reboot the modem and/or the deco, or log out of the app between tries
What else can I say to help? The app is freshly downloaded (this morning) onto an iPhone 7+ running the latest update (again today) of iOS.
Would be very grateful for any suggestions... I thought this was supposed to be dead easy to set up - but I've spent most of the day on this with no results!
Thanks
John
Hardware Version :
Firmware Version :
ISP :
Hi - just got a TP-Link Deco M5 hence first post! I wonder if someone can help
Trying to set up the first disc all goes well until it tries to set up the network - at which point it fails with the message "Failed to connect to TP-Link Cloud."
Tried over and over with no success.
Internet via modem (PlusNet fibre) is working perfectly (and indeed the Deco set up says it's connected to the internet - although plugging my laptop into the second lan socket doesn't connect it - but then I suppose the deco is still in setup mode, so probably means nothing)
[*]I tried registering a second account with a different email address and logged into the app with that... same result: no problem until it tries to set up the network
[*]I tried with one of the other units (it is a set of 3) in case the unit was faulty - but same result
[*]It doesn't matter if I reboot the modem and/or the deco, or log out of the app between tries
What else can I say to help? The app is freshly downloaded (this morning) onto an iPhone 7+ running the latest update (again today) of iOS.
Would be very grateful for any suggestions... I thought this was supposed to be dead easy to set up - but I've spent most of the day on this with no results!
Thanks
John
