Unable to log in to router

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Unable to log in to router

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Unable to log in to router
Unable to log in to router
2018-10-20 04:31:53
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ISP :

Hi,

I purchased a TDW9970 modem router today for my father. Initially all was fine - correct lights for ethernet connection were on, etc - but couldn't connect to his internet account. I switched router off and re-booted computer and now cannot log in to router (192.168.1.1). All I get is a message telling me to upgrade software, and no ethernet LEDs are on despite two connected cables.

Should I just take router back to shop? Not keen to upgrade software.

A.




TP-LINK N300 VDSL/ADSL






TP-LINK N300 VDSL/ADSL






TP-LINK N300 VDSL/ADSL
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