Deco M9 plus wifi connections dropping continuously
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Hi,
I bought Deco M9 plus 3-pack one month ago and been generally happy with the equipment and its performace, except one thing: the M9 mesh system wifi connections are dropping continuously.
I have following quite standard setup:
- ISP modem (bridged) --eth--> Main DecoM9 (DHCP, NAT) --eth--> Gigabit switch --eth--> 2nd/3rd DecoM9 (both connected directly to the switch).
- The system is set into Router mode and satellite decos connected to main one via ethernet backhaul. I am having both 2,4+5GHz frequencies selected.
- Wired devices: One PC, Mac and TV connected via ethernet to gigabit switch, PS4 to 3rd Deco's ethernet port
- Wireless devices at home: 2 ipads, 4 iphones, AppleTV, two notebooks, etc.
My problem is that the wifi connection drops often unexpectedly and then all wireless devices lose simultaneously internet connection. These devices can be in different places at home. However, all wired devices are having flawless internet connection at the same time so this cannot be an ISP issue. While the wifi connection goes down, the wifi signal strength shows still 100% in the devices. All Decos have green light when this happens, and the wifi/internet connection returns itself back after some time, typically after a couple of minutes. This can happen multiple times per day, sometimes 2-3 times per hour and while everyone at home in the evenings, it can be very frustrating.
The firmware is latest and I have tried changing AP locations, re-booted them, unplugged/plugged from power, etc. but the issue does not go away. I am a bit helpless at the moment. Is there any idea what could be causing this and how to cure to this erratic behavior?
Thank you very much, appreciate any advice on this.
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@Rob035 I sent the unit back yesterday for a refund in my view they don't work and have very little configuration available in the app only interface to fix anything. I put my issue on here for assistance and go not support for TP-LINK
I've switched to ASUS RT-AX92U as a pair working great so far with lots of config and capability and they also work for Sony Bravia TVs on WiFi as a mesh where the TP-LINK does not work and you have to wire in any Sony TV to Ethernet
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@slmerc I'm using the new firmware and it didn't fix the problem.
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I have the same issue DECO M9 is continuously connection at random for devices. Some devices seems to have a more stable connection than others.
I've updated the FW to v2, but no solution.
My set-up is ISP modem (bridged) --> Ubiquity router --eth--> Main Deco M9 --> wifi --> 2nd/3rd Deco M9
My deco is setup as AP as I found the router functionality not sufficient.
I regret ever buying these units as it is not providing the stability and the support from TP-Link is a shame
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@Clemens somebody posted that disabling 5GHZ seemed to resolve intermittent dropouts, can you test this and see if its better?
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I am also having this same problem. I can't stay in the wifi app long enough to do any kind of trouble shooting. My wired connection (deco -> hub -> pc) is perfect.
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I am noticing that main deco (deco unit that is connected directly to Modem) has an unstable wifi signal. Every time my phone or laptop is connected to Main Deco wirelessly, it constantly disconnects. Slave Decos I have not noticed this issue. @TPLink Support do something? YOur Live support Chat does not work either. @TP-Link_Deco , @Kevin_Z can you do something to help the customers.
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Hi everyone. I've discovered a TEMPORARY solution to my specific problem.
Step 1: ENABLE 5ghz signal on primary wifi network using the app
Step 2. DISABLE 2.4ghz signal
Step 3. ENABLE GUEST WIFI NETWORK
Step 4. ENABLE 5ghz signal on GUEST WIFI network
Step 5. DISABLE 2.4ghz signal on GUEST WIFI network.
I have no idea why, but the 5ghz signal is working fine on the wifi. However, when forcing devices to choose 2.4 ghz on the guest network, that is also OK.
This has worked for me. Good luck to everyone.
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So by disabling 2.4Ghz on WIFI and Guest WIFI you still are able to force clients to 2.4Ghz. This doesn't make sense....
Glad it (temporary) solved your issue, but TPL needs to solve the issue for good....
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