Region : Italy

Model : TG-3468

Hardware Version : V1

Firmware Version :

ISP :

Good morning,

I have 2 big broblems with this card and some linux-based machines:

- the first problem is randoom connection
- the second is that the card isn't recognised by the pc every time I reboot it, especially after a disconnection; the result is that the card isn't recognised by the pc and the OS: i mean if I search it via lspci, I cannot find it (like the card isn't connected to the slot).

on all the linux boxes I installed the right "driver" packages (kernel modules)

Now, I found the same problem on 4 differents machines, linux based: all of those has the same problem, so I though that the network card was broken, but when I tried to contact TP-LINK italia, using the phone number +39 0230519020 and the e-mail support, NO ONE answered me.

Now, my question is: how can I obtain the famous "3 years warranty" declared on the box of the pci express card when NO ONE ANSWERS ME?! I bought this card 1 month ago, ad in italy the warranty is from 1 year from the factory and 2 years from the reseller. I want to obtain support directly from the factory.


I'm sorry for my bad english



Regards,


Paolo