Having problems with my TL-MR6400 (dropouts)
Having problems with my TL-MR6400 (dropouts)
Hello,
So like many users of TL-MR6400 I have issues with dropouts too.
I got dropouts every 1-3 minutes, the dropouts least for 5-10 seconds, and the internet is
back, but because of that I can't use my internet well. The sites on browser take a long
time to load, and because of that I'm unable to work from home.
I noticed, that this problem disappears while I'm connected to a server. What does it mean?
While I play for example Counter Strike: Global Offensive, the internet is very good and
I have no dropouts, I can browse everything fast and there is no lags while I'm in game.
Same thing happens to me when I use for example TeamSpeak 3, and I'm connected to a server.
I can be connected in the background and use the internet on web browsers without experiencing
dropouts in cmd "ping 8.8.8.8 -t". Also it's ok when I use a videoconference like Zoom.
But this is just temporary solution, because I can't be connected to a server every time when
I want to work, or do something else than talking or playing.
The list of things that I have tried already:
1. Switching from 4G to 3G, currently I use 3G.
2. Setting up the Wi-Fi on.
3. Setting an alternative DNS to 8.8.8.8 and 8.8.4.4.
4. Setting up a profile.
5. Chcecking the SIM card on other device (everthing runs well).
6. Updating the device to newest software.
7. Checking if I have EU version - yes I have, and I'm located in Poland.
8. Setting up bandwidth control for: Download 15 Mbit/s, Upload 2 Mbit/s.
Please help, I need the internet connection for working, I'm a web developer working from home on everytime, not only in the time of Covid.
Model version: TL-MR6400(EU) Ver: 4.0
Firmware version: 1.10.0 0.9.1 v0001.0 Build 190521 Rel.38696n
Best Regards,
edit: I noticed that when I experience a drop there is a error message in my web browser that there is a conflict between the DNS. It was the same before setting the DNS to 8.8.8.8 and 8.8.4.4
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@Kevin_Z i cant get the firmware
can u post a direct download link or firmware file?
Kevin_Z wrote
Hello, thanks for your kind feedback, we are sorry this takes long.
Update (2020-12-08):
Our developer has provided a new beta firmware which allows you to manually select the band on the MR6400 v5, please check and confirm:
MR6400(EU) V5: https://static.tp-link.com/2020/202012/20201208/TL-MR6400(EU)v5_1.1.0_0.9.1_[201113-rel63736]_up_boot_all_2020-12-08_09.38.45.zip
How to upgrade the firmware? Please check this guide:
https://www.tp-link.com/support/faq/1689/
I hope this helps, good day.
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