[Solution] Fixed the internet unstable connection issue with my Archer C6
I just bought an Archer C6. In the first week, it works fine and I'm satisfied with its performance and Wi-Fi range. I would say it's perfect at this price. But the situation becomes worse after one week. I found that the router will drop the internet connection every few days. I have to reboot it to get the internet back. It's very UNACCEPTABLE. I have to say it's a disaster for me when I’m playing games.
I check the router when this issue occurs, the LED turns red; I try the diagnose tools provided on the router, I cannot get a reply when I ping google.com.
I have called my Internet provided to check my line because I think it's their fault. No luck, the man from my ISP has come to my home and checked the line quality, the modem is OK and stable. He said it's the router and I should call tplink. Then I have to call tplink for help. Troubleshooting is not helpful after I talk with the first agent. He asked me to check the LED status, change DNS, reset router... Finally, the agent said he can do nothing to help me and I have to fight with their senior engineers. I decided to give them a last chance because I think this router is worth saving if they can fix my issue. The senior engineer asked for a remote assistant because they want to check my issue quickly. OK, that's what I want. He used a tool named Wireshark to capture some data and told me will contact me again.
Luckily, two days later, he came back to me and gave me a beta firmware. After testing the beta firmware for more than a month, the router remains working fine. The senior engineer is efficient and technical. I'm very happy about their service.
This is the explanation from the senior engineer, for who may get help from my case:
"We have found that the lease time of your IP address is 5 minutes, which means every 2.5 minutes the router will renew its IP address. The router may lose connection after frequent DHCP renew. This is a small probability event. However, renew time is too short and frequent, which makes it possible. We have fixed your issue with beta firmware. The official firmware will be ready in the future."
This is my story with this router. Thank you for your help, tplink.
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@Mare007 - The above fix that i suggested worked for few days after sometime i again getting same issue, so now the fix that i have applied again is specific to DCHP settings. Here all you need to do is, under Add reservation section, add MAC ADDRESS of your device and allocate an IP. Making it static for router. This will fix this issue permanently and you won't face this issue again. I am hoping TP link will fix this issue soon by providing an update.
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I still have the same problem.
Wired my house with fiber and now the archer c6 is very unstable.
Whenever I try to download heavy files, it reboots automatically.
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Hello, I have the exactly same issue with Archer C6(EU) V2 - FW 1.3.5 rel.57406(4555). Router lost most of 2.4GHz clients each 1-2 days. Cable and 5GHz clients are OK. Only router reboot helps connect 2.4GHz clients back. It didn't happen with the old original firmware, but now it is insane :( Please fix this issue...
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https://static.tp-link.com/2020/202005/20200507/Archer%20C6(EU)_V2_200507_beta.zip
This is the only firmware that has been stable so far. I would recommend anyone to try this one (source: https://community.tp-link.com/en/home/forum/topic/208968)
I have always been able to revert back to this particular BETA firmware and it has been worked nicely ever since I first tried it.
I've tried the very latest and the versions in between... No luck!
1.3.5 (latest) had instant problems with intermittent disconnects when pinging sites.
Really stupid situation where stable firmware is unusable! It's been months!
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https://static.tp-link.com/2020/202005/20200507/Archer%20C6(EU)_V2_200507_beta.zip
Only valid for EU Archer C6 (V2)!
This should work. It's also #6 of that message.
I got the same link from tp-link support, but that one is not formatted correctly (so I Googled and found that post) :)
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Bueno esperemos Funciones esta opcion, por que ya me esta dando dolores de cabeza esta tonteria que se desconecta a cada rato, Saludos
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Helpful: 10
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Replies: 79