No wan menu in remote access

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No wan menu in remote access

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No wan menu in remote access
No wan menu in remote access
2020-07-06 07:08:14 - last edited 2020-07-09 07:40:28
Model: TD-W9970  
Hardware Version:
Firmware Version: v3 et v4
Good morning all,

We manage modems/routers of several clients using remote access.

Since v3 (and also 4) of model 9970, remote access works
correctly, EXCEPT, the WAN menu does not appear at all !!!

"Before"; when one of our subscribers was in Adsl, and had to switch to Vdsl,
via remote access, we just had to configure the wan, then pass the
9970 to [wifi router mode] then restart

Except that, now we have no remote access wan menu displaying !!!

Is there a solution please?

 

Regards.

Igor

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