Network it’s Not Working
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Hello,
1. Please confirm with your ISP that the SIM card complies with the Network Type of tp-link mobile wifi device and gets the APN of SIM card.
Here is the Network Type of M7350 and SIM card should support for example " 4G LTE XX MHz"
Here is a link you can refer to know the network type of the M7350:
https://www.tp-link.com/en/home-networking/mifi/m7350/#specifications
2. If SIM card supports the network type, please create an APN profile as the instruction below:
https://www.tp-link.com/en/support/faq/794/
Kindly note that the APN information including APN, Username, and password, etc. are provided by your ISP.
3. Please insert SIM into a cell phone and check the Internet.
If still no Internet, please help us confirm some information:
1. When did you buy the tp-link device and when did the issue start?
Does SIM card work fine in your cell phone?
2. May I know who is the ISP? Did you contact confirm SIM card supports the network type with ISP?
3. After creating the APN file, please wait for 5 mins and help us collect the system log:
Advanced -> System Tools -> System Log-> Save Log and send to us
4. Advanced -> Dial-up -> Dial-up Settings, make a screenshot and send to us
Advanced -> Dial-up -> ISP Update, check the ISP Version and send to us
Advanced-> Firmware upgrade -> check the Firmware version and send to us
5. May I know the hardware version of your Mobile wifi device?
May it help and have a nice day!
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