Archer VR2100 - Randomly reboots several times a day.

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Archer VR2100 - Randomly reboots several times a day.

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Re:Archer VR2100 - Randomly reboots several times a day.
2021-02-18 22:49:09

Hi tp-link community!

I bought modem in January and i have absloute same problem as you.

 

1)

random restarts (1-2 per day, sometimes no restart, 3 days nothing and next restart)

 

2)

downstream errors (pkts):

my downstream crash from 50Mbits to 0,1-5Mbits +- and modem is starting generate errors (pkts) (random too, firstly full normally speed, then slowdown)

Restarting the modem will solve the problem.

 

I suspect that this problems are connected. Maybe. At first I suspected my provider. We changed new socket for DSL link. We reconnected the connection to the house. But today again. I contact my ISP provider again. He did the diagnostics on the line: link to socket is fine without generating erros and told me the modem was to blame.

 

It's seem as globally problem with this modem. I'm from Czech Republic, ISP Telefonica Czech Republic (O2 Czech Republic).

There is something terrible wrong.

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#102
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Re:Archer VR2100 - Randomly reboots several times a day.
2021-02-19 10:44:57

The downgrade to previous firmware didn't work. I've just had my first reboot of the day

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#103
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Re:Archer VR2100 - Randomly reboots several times a day.
2021-02-19 14:13:31

Sorry to hear that.  Hopefully TP-Link are still working on a full fix for the reboot issue.

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#104
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Re:Archer VR2100 - Randomly reboots several times a day.
2021-02-19 17:37:02 - last edited 2021-02-19 17:44:01

Come on TP-Link stop ignoring repeated complaints from users.

 

I expect these problems were expected when you cut costs by using a MediaTek chipset.

 

Either fix the problems or recall the router and refund the cost so we can purchase reliable routers.

 

 

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#105
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Re:Archer VR2100 - Randomly reboots several times a day.
2021-02-19 18:10:06 - last edited 2021-02-19 18:12:17

@YNWA 

 

I agree. The use of the MediaTek chipset instead of Broadcom is a cost cutting exercise.  However, I expect the MediaTek chipset has been qualified and should work if it has been implemented correctly by TP Link (hardware and software).  Considering the VR2100 is fairly costly (retails for £130 in the UK), you would expect it to work reliably out of the box.  If the issue can not be corrected with a firmware update in a timely fashion, then yes, TP Link should be recalling the product from all end users.

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#106
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Re:Archer VR2100 - Randomly reboots several times a day.
2021-02-19 21:18:45 - last edited 2021-02-19 21:33:45

Ok, i'm back here.

Firmware Version:1.6.0 0.9.1 v009e.0 Build 210204 Rel.52604n no help. Still crashing with increasing number of errors (maybe there is a connection).

 

Firstly modem without erros. Then very slow increased about to 200 errors (about to 12:00) - still everything fine. But then the errors began to grow faster to finally crash modem to restart. 

 

I have no screenshot from morning, but i have this:

 

This was still stable - time 19:27.

 

From this modem start generate more erros. About 2 hours difference = 96 657 errors. I have confirmed ISP provider errors do modem, not DSL line  time 21:36.

 

Screenshot after restart - time 22:30:

 

If you send me email, i will send you logs from modem. But there is no logs before restart. Modem restart wipe old logs. (+ remote logs are without any crash exception too)

The behavior is always the same: increased unreasonable increase erros and then crash modem. 

Without any heavy load. Only teamspeak talking with 3 people. The modem is on the table. Air flow can go from from any side.

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#107
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Re:Archer VR2100 - Randomly reboots several times a day.
2021-02-20 12:23:54 - last edited 2021-02-20 12:24:27

@YNWA I sent private message to Kevin_Z and asked him for reaction here. We will see.

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#108
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Re:Archer VR2100 - Randomly reboots several times a day.
2021-02-22 08:37:54

They just sent me a new beta. You can test it aswell:

 

https://static.tp-link.com/beta/2021/202102/20210222/Archer_VR2100V1_210219.zip

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#109
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Re:Archer VR2100 - Randomly reboots several times a day.
2021-02-22 08:49:15

@naz_eg I've had this one in an email too overnight. Let's hope it stabilises the router.

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#110
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Re:Archer VR2100 - Randomly reboots several times a day.
2021-02-22 08:53:55

@Spike1 

 

Yep, i hope it helps. I just upgraded it and will share the result. 

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#111
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