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WIFI issue

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WIFI issue
WIFI issue
2020-10-05 18:07:58 - last edited 2020-11-13 09:46:27
Model: Archer VR300  
Hardware Version: V1
Firmware Version: 1.2.0 0.8.0 v009c.0 Build 200706 Rel.75268n

Hello,

 

I have issue that Router's WIFI got hang and can't access anything even the router page through different devices.

 

While this happening i tried from my mobile data to access my router through TPLINK  application and i could access it via Cloud.

 

And it shows that the router can access the ISP.

 

I already contacted my ISP and nothing wrong from their side.

 

When i disabled the WIFI and enabled it , it worked and i could access the internet.

 

So clearly there something wrong with WIFI.

 

It has the latest firmware.

 

Note: I tested my internet with another router and i didn't face any issue.

 

Kindly help

 

Best Retards.

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#1
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1 Accepted Solution
Re:WIFI issue-Solution
2020-10-21 10:02:35 - last edited 2020-11-13 09:46:27

@Andrew_Sameh 

Good day,

Thank you very much for your time and patience.

Sorry for the delay.

Have you tried to change the wireless channel and channel width about the 2.4ghz, such as channel 11 and channel width 20mhz?

Could you please also check the IP address  on the devices when the 2.4ghz hang and try to ping the gateway 192.168.1.1 to check the connection as well;

 And may I know how many devices are connected to the 2.4ghz?

Thanks a lot.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
Recommended Solution
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#5
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6 Reply
Re:WIFI issue
2020-10-12 10:51:34

@Andrew_Sameh 

Good day.

Thank you very much for your time and patience.

May I know where are you located and how long have you had the modem?

And when did the issue start?

Did both 2.4ghz and 5ghz have the same issue?

When the Wi-Fi got hang, how about the Ethernet connection and did it still work well?

 

Thanks a lot.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#2
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Re:WIFI issue
2020-10-12 12:56:12 - last edited 2020-10-12 12:59:20

Hello @Sunshine ,

 

Thank you for your reply.

 

I am located in Egypt and i bought the modem 11 months ago hardware version 1.2.

 

The issue started 3 months ago , and i sent it to the technical support of Tp-link and they said we updated the firmware and test it because it was working with us.

 

The issue was disappeared for few days and then begun again as it randomly appears , but these days it happen many time per day.

 

Yesterday i tested  the 5Ghz and it was working fine but low signal while the 2.4 GHz has issues until it turned the 2.4 GHz WIFI off and enabled again.  

 

I don't have option to test with Ethernet but when I reconnect again after restarting the 2.4 Ghz WIFI or through 5 Ghz i see the internet working only the 2.4 Ghz hang.

 

Stay Safe,

Best Regards.

 

 

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#3
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Re:WIFI issue
2020-10-21 06:57:07
Any updates??
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#4
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Re:WIFI issue-Solution
2020-10-21 10:02:35 - last edited 2020-11-13 09:46:27

@Andrew_Sameh 

Good day,

Thank you very much for your time and patience.

Sorry for the delay.

Have you tried to change the wireless channel and channel width about the 2.4ghz, such as channel 11 and channel width 20mhz?

Could you please also check the IP address  on the devices when the 2.4ghz hang and try to ping the gateway 192.168.1.1 to check the connection as well;

 And may I know how many devices are connected to the 2.4ghz?

Thanks a lot.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
Recommended Solution
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#5
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Re:WIFI issue
2020-11-09 13:33:30

Dear @Sunshine 

 

I tried to put the WIFI on channel 11  40mhz 3 days ago and it working fine till now.

 

Thank you very much.

 

Regarding the connected devices it max 5 devices.

 

May I know the root cause of the issue why it seems solved by putting the channel 11 instead of Auto.

 

C:\Users\Andrew Sameh>ping 192.168.1.1

Pinging 192.168.1.1 with 32 bytes of data:
Reply from 192.168.1.1: bytes=32 time=3ms TTL=64
Reply from 192.168.1.1: bytes=32 time=4ms TTL=64
Reply from 192.168.1.1: bytes=32 time=5ms TTL=64
Reply from 192.168.1.1: bytes=32 time=4ms TTL=64

Ping statistics for 192.168.1.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 3ms, Maximum = 5ms, Average = 4ms

 

Best Regards.

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#6
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Re:WIFI issue
2020-11-13 09:45:18
Hi, Thanks a lot for your time and patience. It might be caused by the overcrowding of some wireless channels, and normally there would be less Wi-Fi interference on the channel 1/6/11 for the 2.4ghz;
Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#7
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Helpful: 1

Views: 1316

Replies: 6

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