TD-W9970 unable to connect to Vodafone UK VDSL service

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TD-W9970 unable to connect to Vodafone UK VDSL service

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
TD-W9970 unable to connect to Vodafone UK VDSL service
TD-W9970 unable to connect to Vodafone UK VDSL service
2020-10-11 15:04:40 - last edited 2020-10-11 20:03:27
Model: TD-W9970  
Hardware Version: V2
Firmware Version: 0.9.1 0.2 v0076.0 Build 170919 Rel.61201n

Hello,

 

I am a UK based Vodafone subscriber to VDSL.

 

The vodafone supplied router drops out 3/4 times a week and I would like to use my TD-W9970 to see if connectivity becomes stable.

 

Here is what i have attempted today - 

 

Dug out Vodafone paperwork and obtained username & password

Checked old text to me from Vodafone showing username and password

Chat with Vodafone staff today confirming the above username & password

So I will assume that after all that have the correct username & password !

 

Plugged in the TPLINK - logged on and triggered auto setup

 

After 5 minutes, connection established, please see as below for connection info - 

 

Device Information

Firmware Version:0.9.1 0.2 v0076.0 Build 170919 Rel.61201n

Hardware Version:TD-W9970 v2 00000000

System Up Time:0 day(s) 00:07:14 

DSL

Line Status:Connected

DSL Modulation Type:VDSL2

Annex Type:Annex A/L

 

Upstream

Downstream

Current Rate (Kbps)

3631

17913

Max Rate (Kbps)

3631

18485

SNR Margin (dB)

6.2

3.4

Line Attenuation (dB)

60.5

24

Errors (Pkts)

0

0

WAN

Name

Connection Type

VPI/VCI or VID

IP/Mask

Gateway

DNS

Status

br_8_35_1

Bridge

8/35

N/A

N/A

N/A

Connected

pppoe_ptm_101_0_d

PPPoE

101

0.0.0.0 /0

0.0.0.0

0.0.0.0 0.0.0.0

Connecting

IPv6 WAN

Name

Connection Type

VPI/VCI or VID

IPv6 Address/Prefix Length

Gateway

DNSv6

Status

LAN

MAC Address: (HAD TO REMOVE THIS ACCORDING TO VODAFONE)

IP Address:192.168.1.1

Subnet Mask:255.255.255.0

DHCP:Enabled

IPv6 LAN

IPv6 Address:N/A

Prefix Length:64

Autoconfiguration Type:RADVD

Wireless

Status:Enabled

Schedule:Disabled

SSID:TP-LINK_BBAC

 

The issue is that this part as below never seems to connect even after 20 mins - it flips between 'connecting' & 'disconnected'

 

pppoe_ptm_101_0_d

PPPoE

101

0.0.0.0 /0

0.0.0.0

0.0.0.0 0.0.0.0

Connecting

 

If the PPPOE connection is not establishd then no internet...

 

AFAIK correct username & password input.

If I plug the vodafone router back in, after 10 mins all is well.

Using manual setup I have input the VLAN value of 101 which is supplied during auto setup. I cannot see where to input a QOS value, if indeed one is even needed ?

Perhaps my TD-W9970  router is not compatible with Vodafone & BT infrastructure ?

Any clues about what do to next ?

 

Thanks all....

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#1
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2 Reply
Re:TD-W9970 unable to connect to Vodafone UK VDSL service
2020-10-12 01:30:24

@mjsc 

Good day.

Thank you very much for your time and patience.

Have you ever checked with the Vodafone if the VLAN ID 101 is needed or not?

Or if possible, could you please only set up the PPPoE connection without VLAN ID?

As for the QoS value, most of the time, it is not needed;

And if possible, you could try to set up the vodafone supplied router as the bridge DSL modem, then configure the TD-W9970 as the wireless router?

Thank you very much and have a nice day.

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#2
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Re:TD-W9970 unable to connect to Vodafone UK VDSL service
2020-10-12 09:48:25

@Sunshine 

 

Thanks for your reply & suggestions; i will explore further and post back.

 

Thanks...

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