Devices connected to 5 Ghz can't connect to devices connected to 2.4 Ghz

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Devices connected to 5 Ghz can't connect to devices connected to 2.4 Ghz

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Devices connected to 5 Ghz can't connect to devices connected to 2.4 Ghz
Devices connected to 5 Ghz can't connect to devices connected to 2.4 Ghz
2021-01-01 11:38:26 - last edited 2021-01-01 15:41:53
Model: Archer C7  
Hardware Version: V2
Firmware Version: 3.14.1 Build 140929 Rel.33293n

I realized that when I connect to 5Ghz I can't communicate to devices connected to 2.4Ghz.

Obviously they are in the same net and using ip given by DHCP.

I can connect to wired devices and devices using the same frequency.

 

How can I fix that? 

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#1
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19 Reply
Re:Devices connected to 5 Ghz can't connect to devices connected to 2.4 Ghz
2021-01-02 16:53:12

I updated firmware to 3.15.3 Build 180305 Rel.51282n.

Still remain the problem.

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#3
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Re:Devices connected to 5 Ghz can't connect to devices connected to 2.4 Ghz
2021-01-02 17:01:26

@DocDam 

 

Look at the following screenshot:

 

 

If these are checked - un-check them for both 2.4 & 5 GHz bands and click Save.

Then you'll be able to communicate between these devices.

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#4
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Re:Devices connected to 5 Ghz can't connect to devices connected to 2.4 Ghz
2021-01-02 17:07:40

@Ivaylo 

Nope, the options are unchecked...

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#5
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Re:Devices connected to 5 Ghz can't connect to devices connected to 2.4 Ghz
2021-01-02 17:30:51

@DocDam 

 

Try to hard reset the router and re-configure from scratch. After FW update it helps in most of the cases.

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#6
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Re:Devices connected to 5 Ghz can't connect to devices connected to 2.4 Ghz
2021-01-02 17:38:55

@Ivaylo 

 

Already did. Nothing changed,

Sometimes i can see other devices, sometimes not....

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#7
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Re:Devices connected to 5 Ghz can't connect to devices connected to 2.4 Ghz
2021-01-02 17:51:26 - last edited 2021-01-02 19:47:23

What do you mean by sometimes can see them, sometimes can not ? When you see them how do you try to communicate with them ? What are those devices phones, computers ?

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#8
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Re:Devices connected to 5 Ghz can't connect to devices connected to 2.4 Ghz
2021-01-02 18:20:38

@Ivaylo 

my phone when connected to 5ghx can't ping (and access) for example wifi printer, or wifi plug that connect with 2.4ghz. Not always but most of the times.

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#9
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Re:Devices connected to 5 Ghz can't connect to devices connected to 2.4 Ghz
2021-01-02 18:51:27 - last edited 2021-01-02 20:13:09

Obviously that's intermittent, but not persistent. When that happens what's the distance between your phone and the router, are you receiving a good wireless signal from your router on 5 GHz band ? Maybe they are too far from each other.

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#10
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Re:Devices connected to 5 Ghz can't connect to devices connected to 2.4 Ghz
2021-01-02 18:54:48 - last edited 2021-01-03 07:37:53

@Ivaylo  the signal is strong. The device is well connected to internet. It just don't see devices on the other band. But it connect well with wired devices (NAS, and others...) 

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#11
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Re:Devices connected to 5 Ghz can't connect to devices connected to 2.4 Ghz
2021-01-02 19:04:32 - last edited 2021-01-02 20:11:40

@DocDam 

 

Since when you are experiencing this issue ? Even before upgrading the router's FW? Have you made any changes to your local network recently ?

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#12
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