Hi,

I`m new to this Forum and hoping someboday can help. I`m not bad with tech but can`t understand this?

 

Just recently my ADSL Internet stopped working, I`m with Plusnet. On my router the only lights showing were the power and wireless light. I checked all the lines, filters and plugging into the master socket but no joy, also reset the Router and input the settings again but still the same issue. I came to the conclusion it must an issue outside the house with the line or it was something to do with my Router. As it happed I had a spare new Router in my cupboard being the Archer VR600 so rigged that up.

 

As it`s a new Router I installed the latest Firmware also whilst setting it up with these settings using the wizard:-

 

Username

Password

VPI = 0

VCI = 38

PPPoA

 

After doing all these settings and saving them I had the same exact issue with this Router as I did the previous, just a power light and wireless light, grrrrr!. Time to call Plusnet. So I spoke to an agent of Plusnet about my problem and she went on to explain that being it`s a 3rd party Router and not one of their own she was unable to give me much support. She told me to speak with TP-Link directly about the issue as it`s something to do with my Router settings. She specifically told me it`s to do with the PPP session being down although the line is in sync. I came off the blower and waited a couple more days but no change. Spoke to Plusnet again and now have a Plusnet Hub One Router on it`s way to me.

 

The following day I noticed the Router light up like a Xmas tree, the DSL light came on followed by the Internet light, the Internet was back! yay!! get in! but wait a minute, a new problem. The Internet can be working fine for several hours and suddenly disconnect for anything from 20mins to over an hour and then come back again. It`s been doing this for days now, on/off all the time, driving me crazy!

 

So I noticed the Router records a log of it`s events. I saved the log and this is what i`m getting -

 

2021-08-22 19:25:48 [5] Httpd: Clear log.
2021-08-22 19:25:10 [6] PPP: Terminating on signal 15
2021-08-22 19:25:10 [6] PPP: Connect time 98.8 minutes.
2021-08-22 19:25:10 [6] PPP: Sent 10628750 bytes, received 23135557 bytes.
2021-08-22 19:25:16 [5] PPP: Connection terminated.
2021-08-22 19:25:16 [5] PPP: Release PPP unit success
2021-08-22 19:25:16 [6] PPP: Terminating on signal 15
2021-08-22 19:25:16 [5] PPP: Modem hangup
2021-08-22 19:25:39 [6] PPP: PPPoATM pppoa_init
2021-08-22 19:25:39 [6] PPP: PPPoATM setdevname_pppoatm - SUCCESS:0.38
2021-08-22 19:25:39 [6] PPP: Using interface ppp0
2021-08-22 19:25:39 [5] PPP: Connect: ppp0 <--> 0.38
2021-08-22 19:26:09 [4] PPP: LCP: timeout sending Config-Requests

2021-08-22 19:26:09 [5] PPP: Connection terminated.
2021-08-22 19:26:09 [5] PPP: Release PPP unit success
2021-08-22 19:26:09 [5] PPP: Modem hangup
2021-08-22 19:26:39 [6] PPP: Using interface ppp0
2021-08-22 19:26:39 [5] PPP: Connect: ppp0 <--> 0.38
2021-08-22 19:27:09 [4] PPP: LCP: timeout sending Config-Requests

2021-08-22 19:27:09 [5] PPP: Connection terminated.
2021-08-22 19:27:10 [5] PPP: Release PPP unit success
2021-08-22 19:27:10 [5] PPP: Modem hangup
2021-08-22 19:27:40 [6] PPP: Using interface ppp0
2021-08-22 19:27:40 [5] PPP: Connect: ppp0 <--> 0.38
2021-08-22 19:28:10 [4] PPP: LCP: timeout sending Config-Requests

2021-08-22 19:28:10 [5] PPP: Connection terminated.
2021-08-22 19:28:10 [5] PPP: Release PPP unit success
2021-08-22 19:28:10 [5] PPP: Modem hangup
2021-08-22 19:28:40 [6] PPP: Using interface ppp0
2021-08-22 19:28:40 [5] PPP: Connect: ppp0 <--> 0.38
2021-08-22 19:29:10 [5] System: DSL Link Down
2021-08-22 19:29:10 [4] PPP: LCP: timeout sending Config-Requests

2021-08-22 19:29:10 [5] PPP: Connection terminated.
2021-08-22 19:29:10 [5] PPP: Release PPP unit success
2021-08-22 19:29:10 [5] PPP: Modem hangup
2021-08-22 19:29:13 [6] PPP: Terminating on signal 15
2021-08-22 19:32:04 [5] System: DSL Training
2021-08-22 19:32:25 [5] System: DSL Link Up us/ds 828/20825 kbps Type ATM Annex A
2021-08-22 19:32:26 [6] PPP: PPPoATM pppoa_init
2021-08-22 19:32:26 [6] PPP: PPPoATM setdevname_pppoatm - SUCCESS:0.38
2021-08-22 19:32:26 [6] PPP: Using interface ppp0
2021-08-22 19:32:26 [5] PPP: Connect: ppp0 <--> 0.38
2021-08-22 19:32:32 [6] PPP: CHAP authentication succeeded
2021-08-22 19:32:32 [5] PPP: CHAP authentication succeeded
2021-08-22 19:32:33 [5] PPP: local  IP address 31.125.70.223
2021-08-22 19:32:33 [5] PPP: remote IP address 195.166.130.249
2021-08-22 19:32:33 [5] PPP: primary   DNS address 212.159.6.9
2021-08-22 19:32:33 [5] PPP: secondary DNS address 212.159.6.10
2021-08-22 19:33:58 [6] Httpd: DNS 212.159.6.9 resolve succeed for dns.msftncsi.com
2021-08-22 19:33:58 [6] Httpd: DNS 212.159.6.9 resolve succeed for www.msftncsi.com
2021-08-22 19:33:58 [6] Httpd: NCSI response check succeed.
2021-08-22 19:35:21 [6] Httpd: DNS 212.159.6.9 resolve succeed for dns.msftncsi.com
2021-08-22 19:35:22 [6] Httpd: DNS 212.159.6.9 resolve succeed for www.msftncsi.com
2021-08-22 19:35:22 [6] Httpd: NCSI response check succeed.
2021-08-22 20:35:52 [6] Httpd: DNS 212.159.6.9 resolve succeed for dns.msftncsi.com
2021-08-22 20:35:52 [6] Httpd: DNS 212.159.6.9 resolve succeed for www.msftncsi.com
2021-08-22 20:35:52 [6] Httpd: NCSI response check succeed.
2021-08-22 21:13:12 [5] System: LAN1 link down
2021-08-22 21:16:12 [5] DHCPD: Send ACK to 192.168.1.100
2021-08-22 20:43:21 [5] DHCPD: Send ACK to 192.168.1.100
2021-08-22 20:43:21 [6] DHCPD: Recv DISCOVER from 00:1B:11:BE:81:D3
2021-08-22 20:43:21 [5] DHCPD: Send OFFER with ip 192.168.1.100
2021-08-22 20:45:25 [5] DHCPD: Send ACK to 192.168.1.100
2021-08-22 20:48:03 [5] System: DSL Link Down
2021-08-22 20:48:15 [5] System: DSL Training
2021-08-22 20:48:30 [6] PPP: Terminating on signal 15
2021-08-22 20:48:30 [6] PPP: Connect time 76.0 minutes.
2021-08-22 20:48:30 [6] PPP: Sent 11331962 bytes, received 24041044 bytes.
2021-08-22 20:48:34 [6] PPP: Terminating on signal 15
2021-08-22 20:48:36 [5] System: DSL Link Up us/ds 828/20793 kbps Type ATM Annex A
2021-08-22 20:48:36 [5] PPP: Connection terminated.
2021-08-22 20:48:36 [5] PPP: Release PPP unit success
2021-08-22 20:48:36 [5] PPP: Modem hangup
2021-08-22 20:48:44 [6] PPP: PPPoATM pppoa_init
2021-08-22 20:48:44 [6] PPP: PPPoATM setdevname_pppoatm - SUCCESS:0.38
2021-08-22 20:48:44 [6] PPP: Using interface ppp0
2021-08-22 20:48:44 [5] PPP: Connect: ppp0 <--> 0.38
2021-08-22 20:49:14 [4] PPP: LCP: timeout sending Config-Requests

2021-08-22 20:49:14 [5] PPP: Connection terminated.
2021-08-22 20:49:14 [5] PPP: Release PPP unit success
2021-08-22 20:49:14 [5] PPP: Modem hangup
2021-08-22 20:49:44 [6] PPP: Using interface ppp0
2021-08-22 20:49:44 [5] PPP: Connect: ppp0 <--> 0.38
2021-08-22 20:50:14 [4] PPP: LCP: timeout sending Config-Requests

2021-08-22 20:50:14 [5] PPP: Connection terminated.
2021-08-22 20:50:14 [5] PPP: Release PPP unit success
2021-08-22 20:50:14 [5] PPP: Modem hangup
2021-08-22 20:50:44 [6] PPP: Using interface ppp0
2021-08-22 20:50:44 [5] PPP: Connect: ppp0 <--> 0.38
2021-08-22 20:51:14 [4] PPP: LCP: timeout sending Config-Requests

2021-08-22 20:51:14 [5] PPP: Connection terminated.
2021-08-22 20:51:15 [5] PPP: Release PPP unit success
2021-08-22 20:51:15 [5] PPP: Modem hangup
2021-08-22 20:51:45 [6] PPP: Using interface ppp0
2021-08-22 20:51:45 [5] PPP: Connect: ppp0 <--> 0.38
2021-08-22 20:52:15 [4] PPP: LCP: timeout sending Config-Requests

2021-08-22 20:52:15 [5] PPP: Connection terminated.
2021-08-22 20:52:15 [5] PPP: Release PPP unit success
2021-08-22 20:52:15 [5] PPP: Modem hangup
2021-08-22 20:52:45 [6] PPP: Using interface ppp0
2021-08-22 20:52:45 [5] PPP: Connect: ppp0 <--> 0.38
2021-08-22 20:53:15 [4] PPP: LCP: timeout sending Config-Requests

2021-08-22 20:53:15 [5] PPP: Connection terminated.
2021-08-22 20:53:15 [5] PPP: Release PPP unit success
2021-08-22 20:53:15 [5] PPP: Modem hangup
2021-08-22 20:53:45 [6] PPP: Using interface ppp0
2021-08-22 20:53:45 [5] PPP: Connect: ppp0 <--> 0.38
2021-08-22 20:54:15 [4] PPP: LCP: timeout sending Config-Requests

2021-08-22 20:54:15 [5] PPP: Connection terminated.
2021-08-22 20:54:16 [5] PPP: Release PPP unit success
2021-08-22 20:54:16 [5] PPP: Modem hangup
2021-08-22 20:54:46 [6] PPP: Using interface ppp0
2021-08-22 20:54:46 [5] PPP: Connect: ppp0 <--> 0.38
2021-08-22 20:55:16 [4] PPP: LCP: timeout sending Config-Requests

2021-08-22 20:55:16 [5] PPP: Connection terminated.
2021-08-22 20:55:16 [5] PPP: Release PPP unit success
2021-08-22 20:55:16 [5] PPP: Modem hangup
2021-08-22 20:55:46 [6] PPP: Using interface ppp0
2021-08-22 20:55:46 [5] PPP: Connect: ppp0 <--> 0.38
2021-08-22 20:56:16 [4] PPP: LCP: timeout sending Config-Requests

2021-08-22 20:56:16 [5] PPP: Connection terminated.
2021-08-22 20:56:16 [5] PPP: Release PPP unit success
2021-08-22 20:56:16 [5] PPP: Modem hangup
2021-08-22 20:56:46 [6] PPP: Using interface ppp0
2021-08-22 20:56:46 [5] PPP: Connect: ppp0 <--> 0.38
2021-08-22 20:57:17 [4] PPP: LCP: timeout sending Config-Requests

2021-08-22 20:57:17 [5] PPP: Connection terminated.
2021-08-22 20:57:17 [5] PPP: Release PPP unit success
2021-08-22 20:57:17 [5] PPP: Modem hangup
2021-08-22 20:57:47 [6] PPP: Using interface ppp0
2021-08-22 20:57:47 [5] PPP: Connect: ppp0 <--> 0.38
2021-08-22 20:58:17 [4] PPP: LCP: timeout sending Config-Requests

2021-08-22 20:58:17 [5] PPP: Connection terminated.
2021-08-22 20:58:17 [5] PPP: Release PPP unit success
2021-08-22 20:58:17 [5] PPP: Modem hangup
2021-08-22 20:58:37 [6] PPP: PPPoATM pppoa_init
2021-08-22 20:58:37 [6] PPP: PPPoATM setdevname_pppoatm - SUCCESS:0.38
2021-08-22 20:58:37 [6] PPP: Using interface ppp0
2021-08-22 20:58:37 [5] PPP: Connect: ppp0 <--> 0.38
2021-08-22 20:59:07 [4] PPP: LCP: timeout sending Config-Requests

2021-08-22 20:59:07 [5] PPP: Connection terminated.
2021-08-22 20:59:07 [5] PPP: Release PPP unit success
2021-08-22 20:59:07 [5] PPP: Modem hangup
2021-08-22 20:59:37 [6] PPP: Using interface ppp0
2021-08-22 20:59:37 [5] PPP: Connect: ppp0 <--> 0.38
2021-08-22 21:00:07 [4] PPP: LCP: timeout sending Config-Requests

2021-08-22 21:00:07 [5] PPP: Connection terminated.
2021-08-22 21:00:07 [5] PPP: Release PPP unit success
2021-08-22 21:00:07 [5] PPP: Modem hangup
2021-08-22 21:00:38 [6] PPP: Using interface ppp0
2021-08-22 21:00:38 [5] PPP: Connect: ppp0 <--> 0.38
2021-08-22 21:01:08 [4] PPP: LCP: timeout sending Config-Requests

2021-08-22 21:01:08 [5] PPP: Connection terminated.
2021-08-22 21:01:08 [5] PPP: Release PPP unit success
2021-08-22 21:01:08 [5] PPP: Modem hangup
2021-08-22 21:01:38 [6] PPP: Using interface ppp0
2021-08-22 21:01:38 [5] PPP: Connect: ppp0 <--> 0.38
2021-08-22 21:02:08 [4] PPP: LCP: timeout sending Config-Requests

2021-08-22 21:02:08 [5] PPP: Connection terminated.
2021-08-22 21:02:08 [5] PPP: Release PPP unit success
2021-08-22 21:02:08 [5] PPP: Modem hangup
2021-08-22 21:02:38 [6] PPP: Using interface ppp0
2021-08-22 21:02:38 [5] PPP: Connect: ppp0 <--> 0.38

 

This means nothing to me, just as well look at Chinese writing. Can anyone see anything blatantly obvious here as to why I am having problems?

 

Thanks for just reading all this, let alone any support to help me...