Pairing fails all the time

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Pairing fails all the time

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Pairing fails all the time
Pairing fails all the time
2022-01-06 20:37:34
Model: TL-PA4010  
Hardware Version:
Firmware Version: SN 12AB1103002 and 12AB1103001

Hello TP-Link Team,
I bought a nearly ne pair of TA2010 (not 4010 but 2010 is not listed there) and I can't pair them. buth look completly new and still have the foil.

What I tried so far:

  • putting them into two poweroutlets (that are next to each other) and pairing -> blinking doesnt stop
  • same in a distribution socket
  • same after resetting both (pushing pairing button for 15 seconds (timed by a clock). After led off and on again, no change in behaviour.

 

 

  • using tpPLC software:
    • both devices are being recognized when being connected to pc via lan cable
    • 'add device' with proper password doesn't work on both devices
    • changing LED state doesn't work
    • changing name does work, even after unpluuging and plagging in again it is kept

 

Answerin in german is also possible.
Please help. This makes me sad.

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