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Deco-Tplink X60 only works at 5GHz

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Deco-Tplink X60 only works at 5GHz

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco-Tplink X60 only works at 5GHz
Deco-Tplink X60 only works at 5GHz
2022-04-27 18:32:08
Model: Deco X60  
Hardware Version: V2
Firmware Version:

 Deco-Tplink X60 only works at 5GHz. I have a setup with three Deco X60 in a mesh topology and everything was working fine for almost a year and then one of my X60 lost connectivity to the mesh. After multiple hours of troubleshooting i realized that it will only work if i move it closer to a main deco and as soon as I move it back to its original spot it will not connect with a red flashing light. Also, i realized only one band 5Ghz is available which to me is the root cause.

there are no logs, no place to troubleshoot... Just wondering if I can get some tips from this forum.... 

 

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Re:Deco-Tplink X60 only works at 5GHz
2022-04-27 20:24:43

  @Tiger-TP 

 

For that problematic Deco X60, what do you see under its Signal Source in Deco app. Example:

 

 

Specifically, do you see 2.4GHz there, like in that example, just 5GHz, or what else? Would be great if you could share screenshot.

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Re:Deco-Tplink X60 only works at 5GHz
2022-04-28 17:52:07

  @Alexandre. 

 

I have to put the problematic Deco X60 next to the working one and as you can it only shows 5Ghz

 

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Re:Deco-Tplink X60 only works at 5GHz
2022-04-28 23:27:55 - last edited 2022-04-28 23:28:17

  @Tiger-TP 

 

From what you described and confirmed by screenshot, your Deco X60 experienced hardware failure and can no longer broadcast on 2.4GHz WiFi band. If it is still under warranty or return policy, you should send it for repair or replacement.

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