Unable to connect Deco P9 to my broadband
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I want to set up a WiFi mesh and have bought a pack of 3 Deco P9 units.
I have currently got my broadband fed straight from the wall to a Technicolor TG589 vac V2 router which is connected to broadband via a VDSL cable. The router has 4 ethernet ports on the back, to which are connected (1) my PC; (2) a Sky Q master box and (3) a Sonos bridge.
I assumed that I would be able to use the fourth port to set up the Deco P9 main unit, but am told by Support that this is not possible as the broadband is set up as a PPPoE connection - I am told that I therefore need to plug the P9 unit straight into the wall and use this as my main router, but could then hook up the existing router to the P9 by cable to run off the system.
However, I've tried plugging the P9 directly into the broadband socket using a VDSL to Ethernet cable, but it doesn't recognise any connection. I'm also dubious that then cabling the P9 to the existing router using another Ethernet to VDSL cable will actually work. There aren't enough Ethernet sockets in one P9 unit to service all of the connections I need anyway, so I can't just replace the exisiting router (even if I could get the P9 to connect to the internet, which I can't at the moment).
Does anyone have any ideas as to how to get set up properly ?
PS - Given up on Technical Support as there's no Live Chat currently available and the telephone service is too busy to connect most of the time
