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Archer VR400 v3 random rebooted during WebEx and Phone Ring

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Archer VR400 v3 random rebooted during WebEx and Phone Ring

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Archer VR400 v3 random rebooted during WebEx and Phone Ring
Archer VR400 v3 random rebooted during WebEx and Phone Ring
2023-05-20 17:45:23 - last edited 2023-05-20 17:46:35
Model: Archer VR400  
Hardware Version: V3
Firmware Version: 1.5.0 0.9.1 v00a1.0 Build 220321 Rel.60385n

Dear all,

I noticed random reboot when i was in a meeting via Cisco WebEx Video/Audio and my phone rang.Instantly when the call that i ddn't answered has end that's then the router reboot itself.I didn't observe nothing on the logs.I have a 3CX grandstream HT108 connected via ethernet as a voip gateway.

 

Have you any thoughts ?

Regards

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Re:Archer VR400 v3 random rebooted during WebEx and Phone Ring
2023-05-22 02:38:06

  @Angel_Mitsas 

 

Hi, does the issue happen every time when you were in a Cisco WebEx meeting or it just happens randomly? and it reboots once you join the meeting or when you are in the middle of the meeting?

 

In addition, you mentioned that it also happens when the phne call ends, you mean if you answer the phone call, it will work fine, but if you don't answer the call, when it ends, the VR400 will reboot immediately? The voip sip settings is configured on 3CX grandstream HT108, and how is your phone connected to VR400?

 

When the issue happens, it just reboots once and then starts working again, or in a reboot loop?

 

By the way, may I know who your ISP is? and is your line ADSL or VDSL line? Please provide the topology of your network as well.

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Re:Archer VR400 v3 random rebooted during WebEx and Phone Ring
2023-05-24 11:11:19 - last edited 2023-05-24 11:12:22

Hello, It happened randomly the router rebooted in the middle of the meeting,i will try it tomorrow cause i have learning class. I noticed the behavior and i guess that occured after the phone ring end i didn't aswner cause i was in the middle of class learning. The voip settings are configured in the 3CX Grandstream HT108 and the HT108 it is connected via ethernet cable and the phone device is connected via rj-11 on the HT108 it works like and ATA device. The issue was not a reboot loop it was a randomly cold restart i touch even the router maybe was overheated but is wasn't. My ISP is COSMOTE GREECE i have and VDSL connection Download 55Mbps and Upload 5Mbps the xDSL and WAN connection is very stable (no disconnections) i even have a Alcatel USB Modem 4G connected via the VR400 usb and it works as a redudancy connection. I have collected the logs when it happened but it doesn't reports something weird about the system. I also re-enable 2 settings on VR400 H323 ALG and RTSP ALG for further investigate. Regards, Angel Mitsas

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